Phoenix Ecommerce Technologies

Risk

• Proactively monitor Phoenix's portfolio of live merchants for emerging financial, fraud, operational, and compliance risks
• Analyze transaction volume and velocity, processing trends and anomalies, chargeback and dispute activity, fraud patterns, refund activity, merchant performance, processing-behavior changes, and other elevated-risk indicators
• Identify unusual patterns early and determine when deeper investigation or intervention is warranted
• Own investigations into potentially concerning merchant or transaction activity
• Analyze transaction data, processing history, merchant behavior, and other information to understand what is happening and why
• Take investigations from initial signal through resolution, documenting findings and providing data-driven recommendations to Payments leadership
• Recommend risk mitigation actions including reserves or reserve adjustments, funding holds, processing limits, enhanced monitoring, fraud controls, merchant remediation, additional documentation or diligence, and escalation to processors, acquiring partners, or internal leadership
• Monitor portfolio-level and merchant-level chargeback and fraud trends, investigate root causes, and partner with internal teams on mitigation strategies
• Improve risk alerts, monitoring rules, investigation workflows, reporting and dashboards, escalation processes, and risk tooling and automation
• Collaborate with Payments leadership, Underwriting, Client Success, Product, Engineering, Operations, and Compliance
• Provide findings and recommendations to support merchant communication and resolution; role is not primarily client-facing
• Provide guidance to other team members as needed; people management is not the primary focus

Explore Senior Payments Risk Manager at Phoenix Ecommerce Technologies. Review requirements and application details.

Senior Payments Risk Manager

AI Engineer

• Build AI at the core of Phoenix's storefront platform, beginning with the copy-site flagship feature
• Make the AI agent exceptional and build subsequent agents
• Own multiple technical domains, make architecture decisions, write production code, and own outcomes
• Design agent tools and execution loops, merchant confirmation points, evals, tracing, observability, and cost tracking
• Harden and expand MCP infrastructure and tool surfaces for modifying pages, components, styles, and data bindings
• Build evaluation systems against real commerce experiences
• Build infrastructure for agents to generate, validate, deploy, measure, and optimize storefront experiences
• Design autonomous workflows with contracts, guardrails, verification, and human checkpoints
• Design APIs, data models, service boundaries, and architecture for the AI-native storefront platform
• Work with TypeScript/Node.js services, React applications, Postgres, MongoDB, Redis, and related systems
• Advance AI-native engineering through specifications, parallel agents, verification, custom agents, skills, hooks, MCP servers, and automated infrastructure
• Build deterministic fixtures, Playwright E2E tests, golden-file rendering tests, integration tests, visual regression systems, and quality gates
• Own observability, tracing, SLOs, and operational reliability
• Author ADRs, RFCs, and technical specifications; lead design and code reviews

Explore Staff Engineer – AI-Native Commerce at Phoenix Ecommerce Technologies. Review requirements and application details.