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Change Manager – Operational Readiness, Enablement
Phoenix Group. Support or lead small to medium-sized business change projects .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading people-focused technology-enabled change initiatives, ensuring stakeholder engagement, training, and successful transition to business-as-usual. Proficient in applying change management methodologies and tools to drive effective adoption and continuous improvement.
Highest-signal resume keywords
Change ManagementStakeholder EngagementAgile MethodologyWaterfall MethodologyAPMG Change Management Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ScopingRisk ManagementDocumentation ProductionChange AdoptionContinuous Improvement
Soft Skills
Strong CommunicationRelationship BuildingConflict ManagementTeam Guidance
Tools & Technologies
Change Management ToolsGovernance Frameworks
Certifications & Qualifications
APMG Change ManagementAgile CertificationPRINCE2 CertificationLean Certification
Industry Keywords
Business Change ProjectsStakeholder AlignmentTrainingBusiness ReadinessFeedback Measures
About the role
Key responsibilities & impact- Support or lead small to medium-sized business change projects
- Deliver projects within scope, time, budget, and quality requirements
- Shape and implement effective change and adoption approaches
- Build relationships across Operations, Technology, Communications, and Training
- Lead end-to-end change and business readiness
- Scope projects and define objectives, deliverables, and success measures
- Produce plans, risks, actions, and decisions documentation
- Manage stakeholders and keep sponsors informed
- Track risks and issues within governance frameworks
- Apply and share change management tools and best practices
- Lead or support continuous improvement initiatives
- Drive stakeholder engagement, readiness, training, adoption, and transition into business-as-usual
- Use measures and feedback to confirm change is embedded effectively
Requirements
What you’ll need- Proven experience leading people-focused technology-enabled change
- Strong track record of embedding change across multiple functions, including stakeholder alignment, training, adoption, and transition to business-as-usual
- Strong communication and stakeholder engagement skills
- Ability to manage conflicting priorities and guide diverse teams
- Ability to work closely with technical and operational teams
- Ability to constructively challenge delivery plans
- Ideally have APMG Change Management or similar qualification (Agile, PRINCE2, Lean)
- Familiarity with Agile and Waterfall methodologies
Benefits
Comp & perks- Indicative bonus range of 8% to 16%
- Private medical cover
- 38 days annual leave
- Excellent pension
- 12x salary life assurance
- Income protection
- 3x volunteering days
- Part-time, job-share and other flexible working options