Employee Relations Manager – Colleague Wellbeing

Phoenix Group

. Lead and develop a team of employee relations professionals .

Posted 9/28/2026full-timeBirmingham • United KingdomMid-LevelSenior💰 £70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee relations and colleague wellbeing, with a focus on proactive case management, continuous improvement, and strategic planning. Proven ability to lead teams, influence stakeholders, and enhance operational processes for a high-quality colleague experience.

Highest-signal resume keywords

Employee Relations ManagementColleague Wellbeing StrategyAbsence ManagementChange LeadershipContinuous Improvement Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee RelationsCase ManagementGovernanceProcess ImprovementCapacity PlanningData AnalysisRegulatory ComplianceEmployment LawInsight-Led Decision MakingOperational Excellence

Soft Skills

People LeadershipInfluencing SkillsRelationship BuildingSound JudgementChange Management

Industry Keywords

Colleague ExperienceWellbeing ModelOperational FoundationsHigh Standards of ServiceStrategic Direction

About the role

Key responsibilities & impact

Lead and develop a team of employee relations professionals
Embed the colleague wellbeing model
Strengthen operational foundations for a consistent, high-quality colleague experience
Transform employee relations from reactive case management to proactive, insight-led outcomes
Establish controls and improve processes and capacity planning
Set and embed high standards for service and experience
Provide people leadership, stakeholder influencing, wellbeing strategy and planning, and oversight of case management
Influence strategic direction and ways of working
Put colleague experience at the heart of delivery and outcomes

Requirements

What you’ll need

Experienced and inclusive people leader
Solid employee relations experience
Broad employee relations and colleague wellbeing expertise
Strength in absence management and health-related casework
Sound judgement balancing employment law, regulatory and commercial considerations
Credibility and influencing skills to build relationships with operational leaders, senior stakeholders and the staff association
Experience improving ER operations, including case management, governance, controls, processes, capacity planning and ways of working
Strategic and evidence-led approach to wellbeing
Continuous improvement mindset using data and insight
Ability to lead confidently through change

Benefits

Comp & perks

Bonus range of 16-32%
Private medical cover
38 days annual leave
Excellent pension
Income protection
3 x volunteering days
Part-time, job-share and other types of flexibility
Quarterly travel to support face-to-face team time