Retail Operations Planner – CPG

Phoenix Productions

. Manage retail order processing and fulfillment in alignment with company and customer standards .

Posted 10/2/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $34 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain management and logistics, with a strong focus on customer service and order fulfillment. Proficient in analyzing customer service metrics and maintaining effective communication with cross-functional teams to enhance business relationships.

Highest-signal resume keywords

Supply Chain ManagementCustomer Service ManagementAnalytical SkillsRetail Execution/PlanningExperience with CPG Accounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order Management AnalysisLogisticsWarehouse ManagementData AnalysisLead Time Management

Soft Skills

Strong CommunicationProblem SolvingPrioritization

Tools & Technologies

True CommerceSPS CommerceJDESofteonWMS

Industry Keywords

CPG IndustryVendor ComplianceCustomer ExperienceFulfillment RateDamage Rate

About the role

Key responsibilities & impact

Manage retail order processing and fulfillment in alignment with company and customer standards
Maintain customer catalogs and manage exceptions such as product shortages, master pack issues, and cross-reference tables
Resolve product or service complaints and follow up to ensure resolution
Provide order management analysis
Strengthen business relationships through positive customer experiences
Track, report, and improve customer service metrics including accuracy, fulfillment rate, and damage rate
Coordinate returns and process return authorizations for assigned accounts
Coordinate with the fulfillment team to meet customer requirements
Ensure BOLs, packing slips, and special handling requirements are properly executed
Communicate with customers regarding order status, fill rate, and shipping timelines in conjunction with Sales
Work with Sales to meet revenue recognition goals and track AOP performance
Partner with cross-functional teams to discuss feasibility and launch new customers

Requirements

What you’ll need

3+ years experience in supply chain management, warehouse or logistics, preferably in the CPG industry
Prior experience in retail execution/planning, customer service, and logistics
Experience with major CPG accounts such as Target, Amazon, Walmart, and Kroger, with understanding of vendor compliance requirements
Working knowledge of supply chain concepts including lead times, outbound performance, DC operations, and customer service management
Strong analytical skills with advanced knowledge of Excel
Prior experience with True Commerce/SPS Commerce, JDE, Softeon, and WMS
Strong communication and analytical skills with the ability to prioritize effectively

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
401k with company match
Monthly fitness reimbursement
Onsite gym for Playa Vista office employees
Generous and flexible vacation policy
Maternity and paternity leave
Equity granted to every full-time employee
Education reimbursement
Pet insurance