Phoenix Productions

Operations

• Manage retail order processing and fulfillment in alignment with company and customer standards
• Maintain customer catalogs and manage exceptions such as product shortages, master pack issues, and cross-reference tables
• Resolve product or service complaints and follow up to ensure resolution
• Provide order management analysis
• Strengthen business relationships through positive customer experiences
• Track, report, and improve customer service metrics including accuracy, fulfillment rate, and damage rate
• Coordinate returns and process return authorizations for assigned accounts
• Coordinate with the fulfillment team to meet customer requirements
• Ensure BOLs, packing slips, and special handling requirements are properly executed
• Communicate with customers regarding order status, fill rate, and shipping timelines in conjunction with Sales
• Work with Sales to meet revenue recognition goals and track AOP performance
• Partner with cross-functional teams to discuss feasibility and launch new customers

Retail Operations Planner – CPG

• Manage retail order processing and fulfillment in alignment with company and customer standards
• Maintain customer catalogs and manage exceptions, including product shortages, master pack issues, and cross-reference tables
• Resolve product or service complaints and follow up to ensure resolution
• Provide order management analysis
• Strengthen business relationships through positive customer experiences
• Track, report, and improve customer service metrics, including accuracy, fulfillment rate, and damage rate
• Adhere to customer compliance requirements
• Coordinate returns for assigned accounts and process return authorizations according to company policy
• Coordinate with the fulfillment team to meet customer order requirements
• Ensure BOLs, packing slips, and special handling requirements are properly executed
• Communicate with customers about order status, fill rate, and shipping timelines in conjunction with Sales
• Work with Sales to meet revenue recognition goals and track AOP performance
• Partner with cross-functional teams to assess feasibility and launch new customers

Retail Operations Planner, CPG

Data Specialist

• Standardize and maintain master data domains (customer, vendor, item and finance) across enterprise platforms, focusing on packaging dimensions, weights and logistics data
• Identify, resolve, and prevent data errors to ensure product data accuracy, consistency and integrity
• Support the New Item Setup lifecycle after setup and before first item receipt, including IT ticket completion
• Assist with data extraction, mapping, and entry using JDE modules or alternative ERP applications
• Partner with cross-functional departments to establish unified data definitions and workflows
• Document master data workflows and write Standard Operating Procedures (SOPs)
• Maintain audit trails, enforce segregation of duties, and ensure master data changes comply with SOX controls

ERP Data Specialist

Sales

• Develop and deliver customer-specific plans and sales strategies aligned with company objectives
• Manage and evolve key sales reports to support yearly KPIs and future planning
• Lead setup and execution of the yearly planning cycle using Blueplanner
• Manage sales forecasts, track performance metrics and distribution gains, and identify process improvement opportunities
• Ensure internal master data metrics meet retailer, retail CPG, and internal reporting standards
• Represent field sales customer needs within the broader executional and commercialization organization
• Collaborate with Operations, Accounting, IT, and the Strategic Sales Team on sales strategies and reporting
• Participate in joint business planning with field sales
• Monitor customer performance and sales trends to adjust strategies and drive growth
• Support the S&OP cycle by capturing and representing sales needs in the monthly process
• Support execution of trade marketing and brand initiatives aligned with sales plans

Sales Planning Manager

• Develop and deliver customer-specific plans and sales strategies aligned with company objectives
• Manage and evolve key sales reports to support yearly KPIs and future planning
• Lead setup and execution of the yearly planning cycle using Blueplanner
• Manage sales forecasts, track performance metrics and distribution gains, and identify process improvement opportunities
• Ensure internal master data metrics meet retailer standards, retail CPG standards, and internal reporting needs
• Represent field sales customer needs within the broader executional and commercialization organization
• Collaborate with Operations, Accounting, IT, and Strategic Sales teams on sales strategies and reporting
• Participate in joint business planning with field sales
• Monitor customer performance and sales trends to adjust strategies and drive growth
• Support sales needs in the monthly S&OP cycle
• Support execution of trade marketing and brand initiatives aligned with sales plans