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Credit Control Administrator
Phoenix Software Limited. Support Credit Controllers with the collection of customer debts in line with agreed terms of trade .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organisational skills and attention to detail while effectively managing customer accounts and credit control processes. Proficient in using financial systems like Sage and Oasis to support cash flow and revenue maximization.
Highest-signal resume keywords
Credit Control ExperienceSage ProficiencyCash Flow ManagementCustomer Communication SkillsAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit Limit AssessmentCash Receipt AllocationInvoice ProcessingCredit Card Payment ProcessingData ManagementFinancial Systems UsageExcel Skills
Soft Skills
Organisational SkillsAttention to DetailProactive AttitudeTeam CollaborationNegotiation Skills
Tools & Technologies
SageOasisMS TeamsSharePointBanking Systems
Certifications & Qualifications
BPSS Check
Industry Keywords
Credit ControlDebtor ManagementCustomer AccountsFinancial DocumentationRevenue Maximization
About the role
Key responsibilities & impact- Support Credit Controllers with the collection of customer debts in line with agreed terms of trade
- Assist in driving debtor days towards or below the company target of 30 days
- Set up new customer accounts accurately, including terms of trade, credit limits, VAT information and documentation
- Release held customer orders promptly where appropriate and escalate higher-risk cases
- Allocate daily cash receipts to customer accounts and prepare daily cheque banking
- Issue copy invoices and monthly statements to customers
- Process customer credit card payments
- Organise reminder letters and 7-day overdue letters, liaising with Account Managers where necessary
- Collate information to support decisions on credit limits and account risk
- Manage internal and customer queries for timely and effective resolution
- Maintain accurate and up-to-date records in Sage and Oasis, including notes and supporting documentation
- Support the Credit Control team during peak periods and provide holiday cover
- Identify opportunities to improve credit control processes and systems
- Follow company data protection and information security policies
- Support the wider Finance team in maximising cash flow, revenue and profitability
Requirements
What you’ll need- Strong organisational skills with the ability to plan, prioritise and manage workload effectively
- High attention to detail with strong analytical and problem-solving skills
- Confident and professional customer communication skills, including telephone contact and negotiation
- Ability to assess and manage risk when setting credit limits and releasing held orders
- Proactive, determined and enthusiastic approach with a “can-do” attitude
- Strong team player with the ability to build effective relationships across the wider business
- Takes ownership and accountability for tasks, keeping managers informed of progress
- Experience using financial systems and tools with confidence and accuracy
- Strong Excel skills desirable
- Experience using Sage, Oasis or similar finance systems desirable
- Familiarity with banking systems, credit card processing and credit checking tools desirable
- Comfortable using MS Teams, SharePoint and other internal systems desirable
- Experience in an administrative role with the ability to pick up new systems and processes quickly is essential
- Experience in a relevant finance or credit control role would be desirable but is not essential
- BPSS check is mandatory and offers are conditional upon successful completion
Benefits
Comp & perks- Structured learning pathways
- Funded industry certifications
- Mentoring
- Flexible working
- Mental health support
- Active employee networks
- Equity and inclusion commitment
- Hybrid working available in line with team and business requirements
- Two-stage interview process, one online and one in-person
- Great Place to Work® certified workplace
- Supportive culture built on trust and belonging
- Work supporting public sector organisations
- Collaboration with leading technology providers