Phoenix Software Limited

Sales

• Raise sales orders using the company sales tool while following process and ISO guidelines
• Liaise with customers and suppliers by telephone, Teams and email
• Confirm software prices, handle queries and communicate latest deals
• Check confirmation orders and ensure adherence to the sales process
• Update purchases and quotes on the sales system accurately and within agreed timelines
• Use the internal CRM system to create deal registrations and update opportunities
• Provide cover for Account Managers and other Sales Administration Team members
• Assist in managing client relationships to secure and retain customer business on behalf of Sales Account Managers
• Support Account Managers within the Healthcare team

Sales Support – Healthcare

DevOps Engineer

• Design, deploy and support SIEM solutions for customer security requirements
• Gather requirements from customers and internal stakeholders and support onboarding
• Configure and fine-tune SIEM platforms for performance, visibility and detection
• Develop and deploy SOAR playbooks to streamline incident response
• Maintain SOC infrastructure, including servers, networks and security appliances
• Configure and optimise log ingestion pipelines and security tool integrations
• Manage SOC ticket queues and achieve service-level agreements
• Accurately log, track and document incidents
• Improve managed security services, tooling, processes and operational standards
• Collaborate with SOC analysts, engineers, customers and service teams

SOC Deployment Engineer

Project Manager

• Lead the end-to-end delivery of projects and managed services across a portfolio of customers
• Act as the primary point of contact for customers and internal stakeholders
• Develop and maintain project plans, schedules, resource forecasts and delivery roadmaps
• Manage project risks, issues, dependencies and change requests
• Coordinate consultant resources and monitor project progress, costs and utilisation
• Lead customer meetings, service reviews and project governance activities
• Produce project reporting for customers and senior stakeholders
• Support service improvement initiatives, new service offerings and bid activities
• Take ownership of escalated or at-risk projects, driving resolution and recovery

Product Manager

• Own and manage the product backlog for the assigned product or workstream
• Prioritise work based on business value, urgency and dependencies
• Ensure backlog items are clearly defined, refined and ready for delivery
• Maintain alignment between delivery priorities and the wider product roadmap
• Work with Developers, Testers, Business Analysts and Delivery Managers to support successful delivery
• Provide clarity on priorities, scope and expected outcomes
• Participate in sprint planning, reviews and retrospectives
• Support decision-making and help remove delivery blockers
• Clarify requirements and success criteria throughout the delivery lifecycle
• Collaborate with stakeholders and Business Analysts to understand requirements
• Support refinement of user stories and acceptance criteria
• Participate in discovery activities and translate opportunities into prioritised backlog items
• Act as a key contact between stakeholders and delivery teams
• Communicate priorities, progress and changes clearly
• Gather stakeholder feedback and incorporate it into backlog planning
• Balance competing priorities and support effective decision-making
• Ensure transparency around priorities and delivery decisions
• Escalate strategic conflicts or risks where required
• Support tracking of outputs, outcomes and product performance
• Gather user and stakeholder feedback to inform future improvements
• Contribute to continuous improvement across delivery processes and ways of working
• Promote a focus on delivering value rather than simply delivering outputs

Product Owner

Manager

• Lead delivery of products, projects and change initiatives on time, within scope and budget
• Manage delivery plans, priorities, dependencies, risks and resources across multiple teams and workstreams
• Drive adoption and continuous improvement of Agile delivery practices
• Lead, coach and support cross-functional teams
• Build stakeholder relationships and provide communication, reporting and delivery updates
• Coordinate release planning and delivery activities for business and technology changes
• Use data, metrics and insights to monitor performance and improve outcomes
• Identify and resolve delivery challenges, risks and blockers
• Support resource and capacity planning
• Ensure delivery activities comply with governance, standards and policies