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People Operations Manager
Phoenix Software Limited. Lead, motivate and develop the People Operations team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing complex employee relations, leading HR teams, and implementing people policies within a medium-sized organization. Proficient in using HR systems like Dayforce and skilled in data analysis to drive continuous improvement in people operations.
Highest-signal resume keywords
Leadership ExperienceEmployee Relations ManagementUK Employment Law KnowledgeHR Systems ProficiencyAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee RelationsPerformance ManagementDisciplinary ProcessesGrievance HandlingAbsence ManagementPeople Policies DevelopmentData AnalysisWorkforce ReportingContinuous ImprovementOrganisational Change Management
Soft Skills
Communication SkillsInfluencing SkillsStakeholder ManagementOrganisational SkillsResilience
Tools & Technologies
DayforceHR SystemsWorkforce Reporting Tools
Certifications & Qualifications
CIPD Level 7Baseline Personal Security Standard (BPSS)
Industry Keywords
People OperationsEmployee LifecycleProfessional ServicesCorporate EnvironmentGovernance Activities
About the role
Key responsibilities & impact- Lead, motivate and develop the People Operations team
- Ensure delivery of a high-quality, professional and commercially focused people service
- Coach team members and manage performance, workload priorities and succession planning
- Act as subject matter expert for complex employee relations matters
- Provide advice and support on disciplinary, grievance, capability, absence management and dismissal cases
- Escalate and manage high-risk and sensitive employee relations issues
- Partner with managers and business leaders to improve performance, engagement, wellbeing and organisational effectiveness
- Oversee People Operations activities across the employee lifecycle, including onboarding, probation management, contract administration and employee records management
- Lead the use and development of HR systems, including Dayforce
- Drive continuous improvement of people processes, service delivery and employee experience
- Develop, review and implement people policies and procedures
- Support audits, governance activities and reporting requirements
- Deliver people initiatives, organisational change programmes and wider people strategies with stakeholders
- Analyse employee relations, sickness absence, engagement and turnover trends
- Champion employee wellbeing, engagement and inclusion initiatives
- Act as a trusted advisor to managers and provide expert people guidance
Requirements
What you’ll need- Significant experience in a senior People role within a medium-sized organisation of approximately 200-1,000 employees
- Proven leadership experience managing and developing multi-person HR/People teams
- Established people leadership capability; this is not a step-up opportunity
- Extensive experience managing complex and high-risk employee relations cases, including disciplinary, grievance, performance, absence management and dismissal processes
- Thorough understanding of legal risk
- Strong knowledge of UK employment law, HR best practice and organisational governance
- Experience developing, implementing and reviewing people policies and procedures
- Experience partnering with senior managers and business leaders
- Experience leading and supporting organisational change programmes, people initiatives and continuous improvement projects
- Strong analytical and data-driven approach
- Experience producing and interpreting people metrics, dashboards, workforce reports and HR insights
- Experience using HR systems and workforce reporting tools, ideally including Dayforce or similar platforms
- Previous experience within a white-collar, professional services or corporate environment
- Excellent communication, influencing and stakeholder management skills
- Strong organisational and prioritisation skills
- CIPD Level 7 qualified or working towards
- Resilient, proactive and solutions-focused
- All employees must undertake and pass a Baseline Personal Security Standard (BPSS) check
- Degree-level education or equivalent professional experience desirable
Benefits
Comp & perks- Structured learning pathways
- Funded industry certifications
- Mentoring
- Flexible working
- Mental health support
- Active employee networks
- Leadership team that listens
- Equity and inclusion commitment
- Great Place to Work® culture
- Work supporting public sector organisations
- Strategic partnerships with leading technology providers
- Employee wellbeing, engagement and inclusion initiatives