Product Analyst

PhoenixTeam

. Support the product lead and product managers with the legacy platform modernization assessment across Requirements and Solutioning workstreams .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in requirements elicitation, documentation, and current-state analysis, with a strong focus on process mapping and gap analysis. Proficient in creating user stories, business rules, and leveraging tools like JIRA and Confluence for effective project management.

Highest-signal resume keywords

Requirements ElicitationCurrent-State AnalysisProcess MappingJIRA and ConfluencePublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements DocumentationUser StoriesBusiness RulesGap AnalysisProcess MappingData MappingFunctional RequirementsNon-Functional RequirementsAI-Assisted ToolsIntegration Mapping

Soft Skills

Excellent Communication SkillsAttention to DetailAnalytical SkillsProblem-Solving SkillsLeadership in Ambiguity

Tools & Technologies

Microsoft SuiteJIRAConfluenceSalesforceAWS

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Loan ServicingLegacy System ModernizationMortgage IndustryMISMO Data StandardsFederal Government

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Support the product lead and product managers with the legacy platform modernization assessment across Requirements and Solutioning workstreams
Perform current-state analysis of the legacy platform, including its servicer portal, databases, reporting services, external servicer integrations, and manual operational processes
Conduct stakeholder interviews and help facilitate value stream sessions and requirements workshops with federal client stakeholders, IT teams, and subject matter experts
Document current-state business processes and create process maps, customer journey maps, UI mockups/wireframes, and future-state process flows
Elicit and document functional and non-functional requirements for loan servicing capabilities
Create epics, features, user stories, business rules, data mappings, and report and communication definitions in Jira and Confluence
Complete capability assessment checklists covering applications, tools, adjacent processes, integrations, services, risks, and constraints
Build integration and dependency maps and analyze application and business-domain data requirements from source to screen
Identify requirements gaps, duplicate functionality, outdated requirements, and hidden business rules
Support legacy function disposition analysis, including migrate, retire, automate, consolidate, defer, or replace options
Support evaluation of modernization and decommissioning alternatives, sequencing options, trade-offs, and implementation options
Use approved AI-assisted tools for discovery, analysis, documentation, reverse-engineering requirements, and prototyping
Identify automation and process improvement opportunities and capture workforce considerations
Create client deliverables such as requirements packages, assessment findings, and presentation materials
Maintain positive relationships with the client and collaborate effectively with the delivery team

Requirements

What you’ll need

Bachelor's degree and 5 years of relevant experience
An additional 2 years of experience with an Associate's Degree
An additional 4 years of experience with a high school diploma
Experience with requirements elicitation and documentation, including user stories, business rules, and non-functional requirements
Experience with current-state analysis, process mapping, and gap analysis
Excellent verbal and written communications skills
Strong attention to detail with proven analytical and problem-solving skills
Ability to shift focus between high-priority tasks as required
Demonstrated leadership in the face of ambiguity
Ability to navigate challenges and consistently complete work
Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook)
Must be eligible to obtain a Public Trust clearance
Preferred: Experience supporting federal loan servicing or benefits-delivery applications and legacy system modernization or migration efforts
Preferred: Existing Public Trust clearance at a federal agency
Preferred: In-depth knowledge of the mortgage industry, particularly loan servicing, loss mitigation, default, foreclosure, and claims processes
Preferred: Familiarity with MISMO data standards and servicer reporting
Preferred: Experience implementing Salesforce and/or AWS solutions for the federal government
Preferred: Experience using AI-assisted tools for analysis, requirements, or documentation
Preferred: Experience using JIRA and Confluence

Benefits

Comp & perks

100% Remote (US-based)
Full-Time, W2 employment
40 hours/week with availability during core business hours of 8am-5pm ET
Opportunity to use approved AI-assisted tools for discovery, analysis, documentation, reverse-engineering requirements, and prototyping