Team Lead, Collections

Pie Insurance

. Own Pie's bad debt recovery rate and collection, litigation, and settlement outcomes .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in debt recovery processes, vendor management, and compliance with debt-collection regulations. Proven ability to lead teams, optimize processes, and utilize data analysis for informed decision-making.

Highest-signal resume keywords

Debt Recovery ManagementVendor ManagementData AnalysisTeam LeadershipDebt-Collection Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ReportingProcess OptimizationKPI DevelopmentDispute ResolutionAgile MethodologyDebt-Collection CompliancePerformance ManagementOperational PracticesPremium AuditCommercial Insurance

Soft Skills

Clear CommunicationProblem SolvingOrganizational Skills

Tools & Technologies

G-SuiteSalesforceSlack

Certifications & Qualifications

LEAN Certification

Industry Keywords

FDCPARegulation FTCPABPO ManagementHigh-Risk Accounts

About the role

Key responsibilities & impact

Own Pie's bad debt recovery rate and collection, litigation, and settlement outcomes
Set and enforce service-level agreements across the full collection lifecycle
Manage collection assignment processes and vendor preference lists
Prioritize collection efforts based on risk and exposure
Ensure communications comply with the FDCPA, Regulation F, TCPA, and applicable state laws
Serve as the top-level point of contact for collection issues, complaints, and escalations
Partner with Product and Engineering on collection systems, automations, tracking, KPI reporting, and action triggers
Improve bad debt allowance processes with Accounting
Coordinate dispute resolution and upstream process improvements
Ensure timely receivable closeout after collections or litigation
Monitor collection progress and approve or propose escalations based on debt thresholds
Partner with Legal on litigation and settlement strategy and high-risk account referrals
Manage litigation decisions, billing, documentation, and judgment readiness
Create vendor scorecards and implement quality improvements
Maintain vendor guidelines, manage vendor billing, and handle vendor escalations
Research and vet potential new vendor partners
Lead, develop, and manage the collections team, BPO resources, and offshore resources
Develop SOPs, benchmarks, KPIs, onboarding, training, development, and offboarding processes
Drive process optimization using Agile methodology
Handle complex customer inquiries, questions, and disputes

Requirements

What you’ll need

A high school diploma or GED is required
3+ years of team leadership or people management experience, including managing performance, required
2+ years of vendor management experience required
1+ year of experience with data analysis and an understanding of workers' comp operational practices required
Strong understanding of Pie's products and systems required
Working knowledge of debt-collection regulations — the FDCPA, Regulation F, and the TCPA — and applicable state laws required
Intermediate data reporting and analytic skills
Intermediate organizational skills
Comfortable with G-Suite tools, Salesforce, collaboration tools (Slack preferred), and basic office machines
Ability to communicate clearly and convincingly in writing and verbally
Ability to analyze and solve simple to complex problems independently and use data to make informed decisions
1+ year of Premium Audit experience preferred
Experience in commercial insurance preferred
1+ year of experience managing BPO or offshore teams preferred
LEAN Certification preferred

Benefits

Comp & perks

Competitive cash compensation
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Discretionary bonuses may be granted annually to eligible team members
Reliable, high-speed internet required for remote team members
AI-powered application-review and interview tools with human oversight