Area Manager

Piercing Pagoda

. Partner with Store Managers to drive business results across an assigned district .

Posted 10/7/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in retail management, focusing on sales growth, customer experience, and talent development. Proficient in operational execution, compliance, and performance metrics analysis to drive store success.

Highest-signal resume keywords

Retail Leadership ExperienceSales Performance AnalysisTalent DevelopmentCustomer Experience ManagementPiercing Execution Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales AnalysisOperational Metrics EvaluationStaffing StrategiesPerformance ManagementVisual Merchandising StandardsInventory ControlLoss PreventionCustomer Feedback MonitoringEar Piercing CertificationTraining and Coaching

Soft Skills

Communication SkillsCoaching and MentoringCollaborationProblem ResolutionMultitasking

Tools & Technologies

Company Technology SystemsReporting Tools

Certifications & Qualifications

Ear Piercing Certification

Industry Keywords

Retail ManagementCustomer ExperienceOperational ExcellenceTalent RecruitmentInclusive Culture

About the role

Key responsibilities & impact

Partner with Store Managers to drive business results across an assigned district
Analyze sales trends, customer feedback, staffing needs, piercing performance, and operational metrics
Identify opportunities and create action plans to improve store performance
Support store teams in delivering outstanding customer experiences while achieving sales, piercing, and profitability goals
Conduct regular store visits to observe execution, coach leaders, remove barriers, and reinforce behaviors supporting financial success
Identify, recruit, develop, and retain top talent across the district
Support recruiting activities, candidate selection, staffing strategies, and succession pipelines
Provide coaching, training, and development to Store Managers, Assistant Store Managers, and team members
Support onboarding, leadership development, performance management, and talent calibration
Evaluate store operations for compliance with company policies, procedures, and operational standards
Monitor audits, inventory controls, loss prevention, repair management, cash handling, labor utilization, administrative processes, and store execution
Identify operational risks and support problem resolution
Champion Banter and Piercing Pagoda customer experience and service standards
Support piercing services and ensure adherence to piercing policies, procedures, safety standards, and training requirements
Monitor customer feedback, Net Promoter Score results, Customer Care concerns, and piercing performance metrics
Ensure execution of visual merchandising standards, promotional initiatives, and brand presentation expectations
Establish productive relationships with Store Managers, District Managers, and cross-functional partners
Foster an inclusive culture and serve as a coach, mentor, and trusted business partner
Partner directly with the Regional Director to support sales growth, customer experience, talent development, recruiting, operational excellence, piercing execution, and visual merchandising across an assigned district
Oversee a smaller store portfolio while providing leadership, operational support, and business management across the district
Perform additional duties and projects as assigned

Requirements

What you’ll need

High school diploma or equivalent (G.E.D.)
Bachelor's degree in Business, Retail Management, or a related field preferred
Minimum three (3) years of retail leadership experience
Demonstrated success as a Store Manager, District Training Store Manager, Area Manager, or equivalent retail leadership role
Proven track record of driving sales, customer experience, talent development, and operational execution
Demonstrated leadership potential and readiness for multi-unit management responsibilities
Experience recruiting, hiring, training, coaching, and developing retail talent
Ability to travel extensively throughout an assigned district
Ability to analyze sales, staffing, operational, and customer experience metrics
Ability to coach, train, and develop leaders through observation and feedback
Strong presentation, communication, and facilitation skills
Ability to influence and lead through collaboration
Ability to multitask, prioritize, and manage competing priorities
Ability to use company technology systems and reporting tools
Ability to perform ear piercings upon completion of required certification and training
Ability to train, coach, and validate piercing execution in accordance with company policies and procedures
Thorough understanding of piercing standards, safety requirements, customer consultation practices, and piercing aftercare expectations
Valid driver's license and reliable transportation required
Ability to stand and walk for extended periods; reach with hands and arms; move among and between display cases; handle merchandise; sit, stoop, kneel, and crouch; and lift and move up to 10 pounds, with or without reasonable accommodation
Travel by car is regularly required; air travel and overnight travel may be required
Standard workweek may include weekend, evening, holiday, and extended hours

Benefits

Comp & perks

Full-time employment
Career development opportunities
Leadership development and training
Coaching, training, and professional development for retail leaders
Promote-from-within culture
Opportunities to impact customers and help them express themselves
Bilingual skills are a plus