Piercing Pagoda

Manager

• Partner with Store Managers to drive business results across an assigned district
• Analyze sales trends, customer feedback, staffing needs, piercing performance, and operational metrics
• Identify opportunities and create action plans to improve store performance
• Support store teams in delivering outstanding customer experiences while achieving sales, piercing, and profitability goals
• Conduct regular store visits to observe execution, coach leaders, remove barriers, and reinforce behaviors supporting financial success
• Identify, recruit, develop, and retain top talent across the district
• Support recruiting activities, candidate selection, staffing strategies, and succession pipelines
• Provide coaching, training, and development to Store Managers, Assistant Store Managers, and team members
• Support onboarding, leadership development, performance management, and talent calibration
• Evaluate store operations for compliance with company policies, procedures, and operational standards
• Monitor audits, inventory controls, loss prevention, repair management, cash handling, labor utilization, administrative processes, and store execution
• Identify operational risks and support problem resolution
• Champion Banter and Piercing Pagoda customer experience and service standards
• Support piercing services and ensure adherence to piercing policies, procedures, safety standards, and training requirements
• Monitor customer feedback, Net Promoter Score results, Customer Care concerns, and piercing performance metrics
• Ensure execution of visual merchandising standards, promotional initiatives, and brand presentation expectations
• Establish productive relationships with Store Managers, District Managers, and cross-functional partners
• Foster an inclusive culture and serve as a coach, mentor, and trusted business partner
• Partner directly with the Regional Director to support sales growth, customer experience, talent development, recruiting, operational excellence, piercing execution, and visual merchandising across an assigned district
• Oversee a smaller store portfolio while providing leadership, operational support, and business management across the district
• Perform additional duties and projects as assigned

Explore Area Manager at Piercing Pagoda. Review requirements and application details.