Product Operations Specialist

Pigment

. Own a high-volume category of Technical Operations tickets .

Posted 9/17/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$63,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume Technical Operations tickets and providing operational assistance in a SaaS environment. Proficient in collaborating with cross-functional teams to improve processes, enhance customer service, and resolve issues effectively.

Highest-signal resume keywords

Application SupportTechnical SupportCustomer ServiceSaaS EnvironmentSupport Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSSQLAPIsData IntegrationsOperational ProcessesWorkflow ManagementIssue DiagnosisSOP ImprovementData Analysis

Soft Skills

Strong Communication SkillsDetail-OrientedProblem-SolvingCollaborationCustomer Relationship Building

Tools & Technologies

NotionFreshDeskJiraDataDogSupport Ticketing Systems

Industry Keywords

Technical OperationsSupport OperationsProduct OperationsCustomer OperationsFP&A

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own a high-volume category of Technical Operations tickets
Provide operational assistance and handle requests accurately and efficiently
Manage workflows including workspace provisioning, SSO configuration support, and environment/deployment amendments
Diagnose, replicate, and resolve issues within defined workflows, runbooks, and escalation paths
Escalate issues outside established processes to Product Specialists, Engineering, or Support Managers
Improve SOPs, reduce manual effort, and create scalable operational processes
Deliver excellent customer service as part of the Support team
Identify recurring questions, documentation gaps, and customer education opportunities
Surface recurring issues, patterns, and friction points to Product, Engineering, Support, and Customer Success teams
Monitor customer health and help resolve operational issues proactively
Collaborate with Product Specialists, Support Managers, Engineering, and cross-functional partners

Requirements

What you’ll need

2+ years of experience in Application Support, Technical Support in a SaaS environment, Support Operations, Product Operations, Customer Operations, or FP&A/Financial Modeling
Strong written and verbal communication skills
Experience collaborating with technical and non-technical stakeholders
Accurate, detail-oriented work following structured processes
Ability to identify, communicate, and escalate issues, blockers, and risks
Experience working independently and taking ownership of outcomes
Ability to manage high-volume, repeatable work while maintaining accuracy, consistency, and quality
Track record of exceptional customer service and building trusted relationships
Experience collaborating in a fast-paced, global, distributed team
Experience partnering with cross-functional teams and managing internal requests
Spreadsheets or business planning knowledge is beneficial
HTML, CSS, SQL, APIs, or Data Integrations would be a plus
Experience with support ticketing systems, operational queues, SOPs, internal playbooks, or knowledge bases would be helpful
Experience with Notion, FreshDesk, Jira, DataDog, or similar platforms would be beneficial

Benefits

Comp & perks

Competitive base salary
Equity package
Comprehensive benefits
Generous time off
Parental leave policies
One company offsite every year
High-end equipment (based on stock/availability)
Structured training opportunities and development pathways