340B Client Success Manager

Pillr Health

. Develop deep relationships with key client stakeholders to understand business objectives, challenges, and success metrics .

Posted 9/18/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and account strategy, leveraging advanced Excel skills and CRM tools like Salesforce to drive client satisfaction and retention. Possesses strong business acumen to align software solutions with client objectives and KPIs.

Highest-signal resume keywords

Client Relationship ManagementAccount StrategyAdvanced Excel SkillsSalesforce Experience340B ACE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ManagementData ReportingSoftware SolutionsV-LookupPivot TablesCharts & GraphsFormulasBusiness OutcomesEnterprise Client ManagementKPI Alignment

Soft Skills

Excellent CommunicationPresentation SkillsNegotiation SkillsLeadership During ChangeClient Satisfaction Focus

Tools & Technologies

SalesforceCRM ToolsAnalytics Tools

Certifications & Qualifications

340B ACE Certification

Industry Keywords

Pharmacy ExperienceHospital SystemsWorkflowsPrescribingRevenue Cycle

About the role

Key responsibilities & impact

Develop deep relationships with key client stakeholders to understand business objectives, challenges, and success metrics
Translate client needs into actionable strategies using software solutions
Manage client accounts through Salesforce and accurately document interactions, client profiles, and contacts
Provide client training and support on product features and best practices
Foster long-term relationships to ensure client satisfaction and retention
Conduct regular client check-ins to assess satisfaction, address concerns, and escalate as needed
Champion the client voice internally to influence product development, service enhancements, and strategic initiatives
Proactively identify issues and work cross-functionally with support teams to ensure seamless delivery and continuous improvement
Drive client satisfaction, retention, and revenue growth

Requirements

What you’ll need

Bachelor’s degree in business, healthcare, operations, or a related field
5+ years of experience in client relationship management, account strategy, or client management in a software delivery model
Proven ability to manage enterprise clients and deliver business outcomes through technology
Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
Ability to manage and lead effectively during times of organizational change and transformation
Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals
Excellent communication, presentation, and negotiation skills
Experience with CRM and analytics tools (e.g., Salesforce)
340B ACE certification preferred
Pharmacy experience preferred
Skilled in data reporting and interpretation
Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle
Willingness and ability to travel for client meetings
U.S. citizenship and compliance with hospital credentialing standards

Benefits

Comp & perks

Health insurance
Flexible Spending Account (FSA)
Dental and vision insurance
401(k) retirement plan
Paid time off