Pillr Health

Customer Success Manager

• Develop deep relationships with key client stakeholders to understand business objectives, challenges, and success metrics
• Translate client needs into actionable strategies using software solutions
• Manage client accounts through Salesforce and accurately document interactions, client profiles, and contacts
• Provide client training and support on product features and best practices
• Foster long-term relationships to ensure client satisfaction and retention
• Conduct regular client check-ins to assess satisfaction, address concerns, and escalate as needed
• Champion the client voice internally to influence product development, service enhancements, and strategic initiatives
• Proactively identify issues and work cross-functionally with support teams to ensure seamless delivery and continuous improvement
• Drive client satisfaction, retention, and revenue growth

340B Client Success Manager