Business Manager

Pillsbury Winthrop Shaw Pittman LLP

. Manage intake for AI-enabled legal production requests and document scope, intended use, sources, participants, timelines, dependencies, deliverables, and commercial considerations .

Posted 10/10/2026full-timeUnited StatesSeniorLead💰 $245,000 - $265,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing AI-enabled legal production requests, coordinating cross-functional teams, and optimizing operational processes. Proficient in developing dashboards and reporting tools to enhance service delivery and operational performance.

Highest-signal resume keywords

AI-Enabled Legal Production ManagementOperational Performance AnalysisProject ManagementProcess ImprovementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service OperationsProgram ManagementProject ManagementData AnalysisCapacity PlanningOperational Record MaintenanceForecastingUtilization ManagementLegal Project ManagementPerformance Improvement

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsOperational JudgmentAttention to DetailDiscretion and Professionalism

Tools & Technologies

Data Visualization ToolsBusiness Intelligence ToolsWorkflow Management ToolsReporting ToolsDashboard Development Tools

Certifications & Qualifications

Project Management CertificationLegal Operations CertificationProcess Improvement Certification

Industry Keywords

Legal OperationsEDiscoveryLitigation SupportAI in Legal ServicesAlternative Fee Arrangements

About the role

Key responsibilities & impact

Manage intake for AI-enabled legal production requests and document scope, intended use, sources, participants, timelines, dependencies, deliverables, and commercial considerations
Coordinate Legal AI Operators, Evidence Operations, case teams, validators, responsible attorneys, and other contributors throughout assignment lifecycles
Manage the portfolio of AI-enabled legal assignments, including capacity, prioritization, deadlines, handoffs, delivery commitments, refresh requests, exceptions, and escalations
Maintain product and assignment pipelines and provide visibility into demand, status, forecasts, repeat use, adoption, delivery history, and operational needs
Partner with Pricing, Finance, Billing, and matter teams on quoting, matter setup, measurement, and billing processes
Maintain accurate operational records covering source boundaries, workflow status, validation, attorney acceptance, release, delivery, refresh, and supersession
Track and analyze operational performance, including effort, cycle time, defects, remediation, variance, capacity, and lessons learned
Develop dashboards and management reporting for leadership and Firm management
Support adoption of AI-enabled legal production capabilities by helping partners and case teams identify appropriate uses and navigate intake, execution, and delivery
Maintain participation and utilization records for Firm reporting, program evaluation, and recognition processes
Develop, document, implement, and improve procedures, service standards, workflows, escalation paths, controls, and cross-functional responsibilities
Establish ownership, deadlines, dependencies, and status visibility across assignments
Facilitate handoffs among pricing, matter setup, production, validation, attorney acceptance, delivery, and billing
Identify operational risks, gaps, bottlenecks, and unresolved decisions and coordinate escalation and resolution
Use lessons learned to improve service delivery, procedures, training, workflows, and future AI-enabled legal products
Facilitate processes but do not determine legal strategy, make final privilege decisions, validate legal conclusions, accept work product for a responsible attorney, determine compensation or credit, or independently establish pricing

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant professional experience
Minimum of seven years of progressively responsible experience in service operations, program management, project management, legal operations, professional services, or a comparable client-delivery environment
Ability to manage multiple complex and concurrent workstreams involving competing priorities, deadlines, interdependent teams, and senior stakeholders
Strong operational judgment and ability to clarify ambiguous requests, identify missing information or decisions, manage exceptions, resolve operational issues, and escalate matters appropriately
Working knowledge of pricing, cost, utilization, realization, variance, forecasting, and capacity planning
Experience developing and implementing processes, maintaining reliable operational records, and using data, metrics, dashboards, and reporting to evaluate and improve service delivery
Strong organizational and project-management capabilities and attention to detail
Excellent written and verbal communication skills
Ability to collaborate across legal, technical, financial, and operational functions
High level of discretion, professionalism, and sound judgment when handling confidential information
Ability to operate effectively in a rapidly evolving environment and adapt operating practices
Preferred: experience within an AmLaw law firm, corporate legal department, eDiscovery organization, litigation support function, legal technology company, or technology-enabled professional services environment
Preferred: experience launching, operationalizing, standardizing, or scaling a new service, product line, innovation program, technology-enabled offering, or center of excellence
Preferred: familiarity with litigation, investigation, discovery, legal-production workflows, attorney supervision, validation, privilege considerations, and responsible AI use
Preferred: experience supporting AI-enabled, technology-enabled, or data-driven legal services and workflows
Preferred: experience with alternative fee arrangements, pricing, legal project management, matter economics, or financial-management processes
Preferred: experience developing dashboards, management reporting, service-level metrics, capacity models, or performance-improvement tools
Preferred: proficiency with workflow management, project-management, reporting, data visualization, and business-intelligence tools
Preferred: familiarity with legal technology, eDiscovery, matter-management, AI, or related legal-service delivery technologies
Preferred but not required: project management, legal operations, process improvement, or comparable professional certification