Director, Knowledge Management – Innovation

Pillsbury Winthrop Shaw Pittman LLP

. Lead the Knowledge Management & Innovation function for transactional business units .

Posted 10/2/2026full-timeUnited StatesLead💰 $260,000 - $390,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Knowledge Management and Innovation within legal environments, with a strong focus on leading multidisciplinary teams, driving operational excellence, and implementing AI-enabled practices. Proven ability to align strategic objectives with client service goals while fostering a culture of knowledge sharing and continuous improvement.

Highest-signal resume keywords

J.D. From An ABA-Accredited Law SchoolKnowledge Management ExperienceLeadership In High-Performing TeamsLegal Technology And AI Landscape ExpertiseOrganizational Change Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge Management SystemsDocument AutomationContract Lifecycle ManagementMatter Intelligence SolutionsProcess Improvement InitiativesPerformance Metrics MonitoringData-Driven RecommendationsOperational Transformation ProjectsAI-Enabled PracticesLegal Practice Experience

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationInfluencing And CollaborationStrategic Problem-SolvingTalent Acquisition And Coaching

Tools & Technologies

Generative AI PlatformsKnowledge Sharing ProgramsCollaboration ForumsReporting DashboardsLegal Operations Platforms

Industry Keywords

Legal OperationsProfessional Support LawyerAmLaw 100Law Firm EconomicsAlternative Fee ArrangementsComplex LitigationIntellectual PropertyRegulatory ComplianceIndustry ParticipationProfessional Networking

About the role

Key responsibilities & impact

Lead the Knowledge Management & Innovation function for transactional business units
Develop and execute the firm’s KM and innovation strategy for designated Global Business Units
Manage a multidisciplinary team of Knowledge Lawyers, Innovation Managers, and Knowledge Engineers/Analysts across multiple offices and geographic locations
Align KM and innovation initiatives with strategic objectives, operational priorities, and client service goals
Provide data-driven recommendations regarding technology, process improvement, staffing, and operational initiatives
Establish and monitor performance metrics related to adoption, efficiency, quality, knowledge utilization, and operational effectiveness
Recruit, retain, mentor, and develop high-performing talent
Lead adoption of knowledge-sharing, process improvement, and AI-enabled practices through stakeholder engagement and change management
Develop and facilitate knowledge-sharing programs, training sessions, pilot showcases, and collaborative forums
Promote the firm’s KM and innovation capabilities through client engagement, industry participation, recruiting, and professional networking
Establish quality standards for knowledge management assets, including precedent libraries, model documents, playbooks, expertise resources, matter insights, and practice-specific know-how
Lead process improvement and AI-readiness initiatives, oversee pilot programs, and scale successful solutions
Collaborate with IT, Legal Operations, Practice Management, and other stakeholders to evaluate, implement, and govern KM and AI-enabled platforms
Oversee capture, organization, and use of matter and practice data for reporting, dashboards, and operational insights
Monitor emerging legal, AI, and professional services trends and technologies

Requirements

What you’ll need

J.D. from an ABA-accredited law school and significant experience practicing law within a major law firm, corporate legal department, or government legal environment
Substantial experience within knowledge management, practice innovation, professional support lawyer (PSL), or comparable legal operations function, preferably within a sophisticated law firm or legal organization
Demonstrated leadership experience managing and developing high-performing teams, including talent acquisition, coaching, performance management, and organizational development
Proven ability to influence and collaborate effectively with partners, attorneys, and senior business stakeholders in a highly matrixed professional environment
Deep understanding of the legal technology and AI landscape, including generative AI platforms, document automation, contract lifecycle management, knowledge management systems, and matter intelligence solutions
Demonstrated success leading organizational change initiatives, including pilot programs, technology adoption efforts, process improvement initiatives, and operational transformation projects within a partnership environment
Excellent written and verbal communication skills, with the ability to communicate effectively across executive leadership, attorneys, and business professionals
Strong strategic, operational, and problem-solving capabilities, with a demonstrated ability to drive innovation, operational excellence, and measurable business outcomes
Legal practice experience aligned with one or more of the firm’s core practice or industry sectors, including technology, life sciences, energy, financial services, real estate, construction, intellectual property, regulatory, or complex litigation
Prior leadership experience overseeing knowledge management, innovation, practice support, or legal operations function within an AmLaw 100 or similarly sophisticated legal environment
Experience supporting teams and initiatives across multiple offices, jurisdictions, and geographic regions
Active involvement in the legal knowledge management, legal technology, or innovation community through professional organizations, industry participation, speaking engagements, or peer netwroks
Familiarity with law firm economics and operational metrics, including utilization, realization, leverage, alternative fee arrangements, and the business impact of KM and innovation initiatives
Ability to sit and stand for extended periods
Ability to lift up to 15 pounds