Pilot

Customer Support

• Onboard customers from sales handoff through service activation
• Guide customers through installation and demonstrate the ease of doing business with Pilot
• Manage multiple onboarding projects simultaneously
• Coordinate with Service Delivery teams, including Construction, Network Operations & Support, and Fiber Engineering
• Keep customers regularly updated throughout onboarding
• Coordinate customer upgrades and service transfers
• Serve as the primary escalation point for high-priority customer issues
• Respond promptly and effectively to customer concerns
• Implement proactive and reactive customer retention and upsell strategies
• Advocate for customer needs cross-functionally
• Maintain organized, up-to-date customer data across internal platforms
• Provide qualitative and quantitative data to the team and management
• Propose solutions to improve the customer experience

Explore Customer Experience Specialist at Pilot. Review requirements and application details.