Franchise Business Partner

Pinch A Penny Pool Patio Spa

. Serve as the primary Support Office contact for franchise owners within an assigned territory .

Posted 9/17/2026full-timeClearwater • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in franchise support, retail operations, and customer acquisition, with a strong focus on improving sales and profitability. Proficient in analyzing performance metrics and implementing actionable strategies to enhance operational execution.

Highest-signal resume keywords

Franchise SupportRetail OperationsSales ImprovementPerformance AnalysisCustomer Acquisition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Multi-Unit Retail ExperienceService OperationsInventory ManagementSales AnalysisGross Margin UnderstandingProfitability MeasuresBusiness ReportingPerformance Reporting

Soft Skills

Strong CommunicationRelationship-BuildingOrganizationFollow-UpInfluencing Without Authority

Tools & Technologies

Microsoft OfficeBusiness Reporting Platforms

Certifications & Qualifications

Bachelor’s Degree PreferredPre-Employment Drug TestingBackground Verification

Industry Keywords

Franchise OperationsRetailPool ServiceCustomer ExperienceBrand Standards

About the role

Key responsibilities & impact

Serve as the primary Support Office contact for franchise owners within an assigned territory
Help franchisees improve retail and pool service sales, profitability, inventory productivity, and operational execution
Support product sell-in and consumer sell-through by helping franchisees plan purchases, execute promotions, and convert inventory into profitable sales
Maintain a consistent cadence of franchisee meetings, business reviews, field visits, and documented follow-up
Review store financial and operating results to identify performance gaps and implement practical improvement actions
Coach franchisees on retail operations, pool service growth, customer acquisition and retention, staffing, local marketing, and business execution
Track agreed actions, monitor progress, and escalate significant or unresolved concerns to Franchise Operations leadership
Coach franchisees on Pinch A Penny’s retail, pool service, customer experience, and brand standards
Help franchisees grow recurring pool service customers and strengthen coordination between retail and service operations
Conduct annual Brand Standards Certification reviews and follow up on corrective actions
Support implementation of new products, promotions, technology, training, and systemwide initiatives
Ensure franchisees and teams execute merchandising, promotional, product knowledge, pricing, and customer engagement initiatives
Connect franchisees with Support Office departments or approved vendor resources
Communicate store-level feedback and recurring field issues to Franchise Operations leadership and Support Office teams
Participate in transitioning new locations to ongoing Franchise Operations support
Document franchisee interactions, field visits, performance plans, and follow-up activity in company systems

Requirements

What you’ll need

Bachelor’s degree preferred
Three to five years of experience in multi-unit retail, service operations, franchise support, field operations, or a related role
Working knowledge of store-level sales, gross margin, inventory, payroll, and profitability measures
Strong communication, relationship-building, organization, and follow-up skills
Ability to interpret performance reports and translate findings into practical next steps
Ability to influence results without direct authority and balance franchisee support with accountability
Specialty retail and service experience preferred
Proficiency with Microsoft Office and business reporting platforms
Ability to travel regularly throughout the assigned territory
Successful completion of pre-employment drug testing and background verifications required for external candidates
Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply

Benefits

Comp & perks

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401(k) with generous company match
Paid Time Off
8 paid holidays
100% employer-paid Life Insurance
100% employer-paid Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Employee Stock Purchase Plan
Career advancement and training opportunities
Employee Discounts