Pinch A Penny Pool Patio Spa

Affiliate Manager

• Serve as the primary Support Office contact for franchise owners within an assigned territory
• Help franchisees improve retail and pool service sales, profitability, inventory productivity, and operational execution
• Support product sell-in and consumer sell-through by helping franchisees plan purchases, execute promotions, and convert inventory into profitable sales
• Maintain a consistent cadence of franchisee meetings, business reviews, field visits, and documented follow-up
• Review store financial and operating results to identify performance gaps and implement practical improvement actions
• Coach franchisees on retail operations, pool service growth, customer acquisition and retention, staffing, local marketing, and business execution
• Track agreed actions, monitor progress, and escalate significant or unresolved concerns to Franchise Operations leadership
• Coach franchisees on Pinch A Penny’s retail, pool service, customer experience, and brand standards
• Help franchisees grow recurring pool service customers and strengthen coordination between retail and service operations
• Conduct annual Brand Standards Certification reviews and follow up on corrective actions
• Support implementation of new products, promotions, technology, training, and systemwide initiatives
• Ensure franchisees and teams execute merchandising, promotional, product knowledge, pricing, and customer engagement initiatives
• Connect franchisees with Support Office departments or approved vendor resources
• Communicate store-level feedback and recurring field issues to Franchise Operations leadership and Support Office teams
• Participate in transitioning new locations to ongoing Franchise Operations support
• Document franchisee interactions, field visits, performance plans, and follow-up activity in company systems

Franchise Business Partner