Chief of Staff, CCO

Ping Identity

. Partner with the Chief Customer Officer to drive business performance across the Customer organization .

Posted 10/16/2026full-timeRemote • Colorado • United StatesLead💰 $155,628 - $207,504 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic finance and revenue operations within a B2B SaaS environment, focusing on customer metrics such as ARR, GRR, and NRR. Proficient in translating complex data into actionable insights for executive leadership and aligning with cross-functional teams to drive business performance.

Highest-signal resume keywords

Strategic FinanceRevenue OperationsCustomer Success OperationsSaaS Business ModelsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Planning And AnalysisRevenue Retention MetricsChurn AnalysisReporting And AnalyticsVariance Analysis

Soft Skills

CollaborationCommunicationProblem-SolvingInfluencing

Tools & Technologies

SalesforceExcelSQLPower BITableau

Industry Keywords

B2B SaaSRecurring Revenue MetricsExecutive ReportingPrivate Equity-Backed Environments

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Partner with the Chief Customer Officer to drive business performance across the Customer organization
Ensure customer metrics, including ARR movement, gross and net revenue retention, renewal rates, cohort views, and churn drivers, follow best-in-class methods
Translate customer metrics into organizational views and measure renewal forecast accuracy
Report on cross-sell and upsell pipeline
Prepare the CCO's materials for executive leadership, board, Thoma Bravo operating reviews, and QBRs
Frame performance, risk, and investment requests in terms of business outcomes
Own renewal rate reporting and variance analysis against plan and actuals
Build annual renewal and retention plans and headcount, coverage-ratio, and capacity models
Deliver customer health scoring and churn and risk analysis
Set reporting requirements across Salesforce, the data warehouse, and BI tools
Handle the CCO's analysis and reporting requests
Align with Revenue Operations, CRO leadership, and Product Strategy on net retention, churn analysis, and product forecasting

Requirements

What you’ll need

Significant experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field, ideally within a B2B SaaS environment
Strong understanding of SaaS business models and recurring revenue metrics, including ARR, GRR, NRR, renewals, and churn
Experience translating business needs into reporting and analytics requirements
Familiarity with Salesforce, Excel, SQL, Power BI, or Tableau
Ability to analyze complex datasets and communicate insights clearly to executive audiences
Strong collaboration, communication, and problem-solving skills, with the ability to influence across teams
Experience in private equity-backed environments or supporting executive and board-level reporting is a plus

Benefits

Comp & perks

A company culture that empowers you to do your best work
Employee Resource Groups that create a sense of belonging for everyone
Regular company and team bonding events
Competitive benefits and perks
Global volunteering and community initiatives
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Flexible, collaborative work environment