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Customer Success Manager
Ping Identity. Serve as a named resource and partner for customer organizations.
Posted 11/9/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $76,000 - $95,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success with a strong technical aptitude for cloud solutions and identity management. Capable of building customer relationships, managing incidents, and providing proactive guidance based on customer needs and business objectives.
Highest-signal resume keywords
Customer Success ExperienceCloud Solutions UnderstandingTechnical Aptitude for Ping SolutionsExperience with SFDC or GainsightConsulting and Implementation of IT Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementIncident ManagementTechnical AnalysisOperational SupportCloud Service Implementation
Soft Skills
Proactive ApproachCuriosityTrust BuildingCommunication Skills
Tools & Technologies
SFDCGainsightPing Solutions
Industry Keywords
Identity ManagementCustomer AdoptionUtilization TrendsTechnical TrendsRisk Identification
Tech Stack
Tools & technologiesCloudSFDC
About the role
Key responsibilities & impact- Serve as a named resource and partner for customer organizations.
- Build and maintain trusting customer relationships.
- Act as a technical resource for day-to-day operational needs.
- Manage major customer incidents, including expectations and communications through resolution.
- Analyze support cases, survey responses, and renewal behaviors to identify technical trends and risks.
- Advocate internally for customer needs.
- Monitor adoption and utilization trends and provide recommendations based on risk and customer needs.
- Provide proactive guidance on Ping features based on customer interests and business objectives.
- Occasionally travel to customer sites.
- Provide some after-hours or weekend coverage as needed.
- Contribute hands-on.
Requirements
What you’ll need- A minimum of 4 years of related experience in Customer Success / Experience.
- Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
- A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
- A naturally curious and proactive approach to uncovering adoption blockers and risks.
- Experience with SFDC, Gainsight, or equivalent CRM systems.
- Solid technical understanding of Cloud Solutions.
Benefits
Comp & perks- Flexible, collaborative work environment
- Employee Resource Groups
- Regular company and team bonding events
- Competitive benefits and perks
- Global volunteering and community initiatives
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)