Senior Customer Analytics Director

Ping Identity

. Ensure customer performance metrics, including ARR movement, GRR, NRR, renewal rates, cohort views, and churn drivers, comply with standards and best practices .

Posted 10/26/2026full-timeRemote • Colorado • United StatesSenior💰 $160,895 - $214,527 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer and revenue analytics within a B2B SaaS environment, focusing on metrics such as ARR, GRR, and NRR. Proficient in translating complex data into actionable insights and executive-level presentations while collaborating across Finance, Sales, and Product teams.

Highest-signal resume keywords

Customer AnalyticsRevenue AnalyticsSQL ProficiencySaaS Revenue ModelsExecutive Dashboard Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Performance MetricsData ModelingQuantitative AnalysisChurn AnalysisForecastingCohort AnalysisRisk TelemetryData VisualizationFinancial MechanicsTechnical Data Specifications

Soft Skills

Cross-Functional CommunicationInfluencing SkillsPersuasive Narrative DevelopmentCollaborationIndependent Project Management

Tools & Technologies

SalesforceTableauPower BIEnterprise Data WarehouseBI Platforms

Industry Keywords

B2B SaaSPrivate EquityThoma BravoRevenue OperationsCustomer Success

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Ensure customer performance metrics, including ARR movement, GRR, NRR, renewal rates, cohort views, and churn drivers, comply with standards and best practices
Translate company metrics into operational views for Customer Success and report on cross-sell and upsell pipelines
Lead data preparation and analytical narratives for CCO presentations, board packs, Thoma Bravo operating reviews, and QBRs
Report, model, and analyze renewal-rate variances, forecasts, targets, and root causes
Partner with Finance on annual renewal and retention models, historical baselines, forecasts, headcount, coverage-ratio, and capacity models
Design and maintain customer health scoring, risk telemetry, and predictive churn analyses
Define reporting requirements across Salesforce, the enterprise data warehouse, and BI platforms
Partner with Systems & Operations and Data & Analytics to align data models with Finance definitions
Execute custom quantitative analyses for the CCO
Collaborate with Revenue Operations, CRO leadership, and Product Strategy on unified data models, churn analysis, and revenue forecasting

Requirements

What you’ll need

10+ years of experience in customer analytics, revenue analytics, FP&A, strategic finance, or Customer Success/Revenue Operations within a B2B SaaS environment
Deep knowledge of SaaS recurring revenue models and financial mechanics, including ARR, GRR, NRR, cohort analysis, contraction, and churn dynamics
Advanced proficiency in querying, modeling, and visualizing complex enterprise datasets using SQL, Excel, and BI tools (e.g., Tableau, Power BI) alongside CRM platforms like Salesforce
Proven experience translating business requirements into technical data specs and building executive-ready dashboards
Exceptional ability to synthesize complex quantitative data into clear, persuasive executive visual narratives and strategic recommendations
Strong cross-functional influencer and communicator capable of driving alignment across Finance, Sales, RevOps, and Product leadership
Prior experience operating within a Private Equity-backed enterprise (Thoma Bravo or similar portfolio environment) and supporting board-level reporting is strongly preferred
Proven track record as a high-output individual contributor capable of managing complex data projects independently from concept to execution

Benefits

Comp & perks

Flexible, collaborative work environment
Employee Resource Groups
Regular company and team bonding events
Competitive benefits and perks
Global volunteering and community initiatives
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)