Senior Onboarding Customer Success Manager

Ping Identity

. Lead customers through their Ping Identity journey .

Posted 11/4/2026full-timeRemote • Colorado • United StatesSenior💰 $87,000 - $116,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in leading enterprise-level customer deployment projects, with a strong understanding of technology principles and services. Capable of managing complex project lifecycles while effectively communicating with C-level executives and stakeholders.

Highest-signal resume keywords

Enterprise Customer Deployment ManagementProject Management Best PracticesC-Level Executive Presentation SkillsCloud Deployment ExpertisePeople Management and Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCloud MigrationData ManagementSecurity PrinciplesApplication PlatformsInfrastructure ManagementBusiness ApplicationsDeployment StrategyRisk ManagementGoal Analysis

Soft Skills

Outstanding Communication SkillsNegotiation SkillsConflict ResolutionTeam LeadershipPlayer Coach Mindset

Industry Keywords

Ping IdentityCustomer Success ManagementStakeholder EngagementTechnical Project ManagementClient Expectations Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead customers through their Ping Identity journey
Ensure successful deployment and realization of customer value
Manage deployment strategy for a variety of customers
Plan, organize, and manage all phases of the deployment lifecycle to ensure delivery on schedule
Manage project goals, issues, risks, decisions, and action items
Collaborate with sales, product, support, customer stakeholders, and internal teams
Work with senior leadership, cloud service consultants, product management, engineering, and other project resources
Challenge, recommend, and redirect teams while managing client expectations
Analyze project goals, create plans, and drive project teams, customer stakeholders/SMEs, and third parties to achieve objectives
Transition customers from pre-sales through post-deployment support and then to the Customer Success Manager

Requirements

What you’ll need

Deep expertise in leading the delivery of enterprise level Customer deployment projects
Management of technical projects consisting of both customer and vendor members and stakeholders
Understanding of the value proposition of Ping Identity
Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.) and technical subject matter experts
Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
Ability to lead individuals, teams or multiple groups
Outstanding written and verbal communication skills
Planning and overseeing preparation and dissemination of project communications
‘Player Coach’ mindset
Excellent people management skills, including the ability to influence, negotiate and achieve results
Proven expertise in managing conflicting priorities and escalations under pressure
Willingness to travel to client locations when needed (less than 25% travel)

Benefits

Comp & perks

Flexible, collaborative work environment
Employee Resource Groups
Regular company and team bonding events
Competitive benefits and perks
Global volunteering and community initiatives
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)