Senior Strategic Customer Success Manager

Ping Identity

. Serve as a named resource and partner for customer organizations.

Posted 10/27/2026full-timeRemote • Colorado • United StatesSenior💰 $76,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success with a strong technical aptitude for cloud solutions and identity management. Capable of analyzing customer data to identify trends and risks while advocating for customer needs.

Highest-signal resume keywords

Customer Success ExperienceCloud Solutions UnderstandingTechnical AptitudeSFDC ExperienceGainsight Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data AnalysisTechnical Resource ManagementOperational Needs SupportAdoption Trend MonitoringRisk Identification

Soft Skills

Relationship BuildingProactive ApproachCommunication SkillsCustomer Advocacy

Tools & Technologies

SFDCGainsightCloud Services

Industry Keywords

Customer ExperienceIT Systems ImplementationIdentity Management

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Serve as a named resource and partner for customer organizations.
Build and maintain trusting customer relationships.
Act as a technical resource for day-to-day operational needs.
Act as a point of contact for major customer incidents and manage expectations and communications through resolution.
Analyze customer data, including support cases, survey responses, and renewal behaviors, to identify technical trends and risks.
Act as the voice of the customer internally and advocate for customer needs.
Monitor and identify adoption and utilization trends and provide recommendations based on risk and customer needs.
Provide proactive guidance on Ping's features based on customer interests and business objectives.
Occasionally travel to customer sites and provide some after-hours or weekend coverage as needed.
Contribute hands-on as needed.

Requirements

What you’ll need

A minimum of 4 years of related experience in Customer Success / Experience.
Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
A naturally curious and proactive approach to uncovering adoption blockers and risks.
Experience with SFDC, Gainsight, or equivalent CRM systems.
Solid technical understanding of Cloud Solutions.

Benefits

Comp & perks

Flexible, collaborative work environment
Employee Resource Groups
Regular company and team bonding events
Competitive benefits and perks
Global volunteering and community initiatives
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)