Senior Technical Account Manager

Ping Identity

. Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments .

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $155,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced expertise in Cybersecurity, Identity Management, and Access Management, with a strong focus on managing complex global accounts and translating business requirements into technical strategies. Proven leadership in mentoring teams and optimizing operational frameworks to enhance customer experience and efficiency.

Highest-signal resume keywords

Technical Account ManagementCybersecurity ExpertiseIdentity ManagementMentorship and LeadershipAI Productivity Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Zero Trust ArchitecturesSecure Cloud DeploymentsSAMLOAuthOpenID ConnectEnterprise Networking ProtocolsOperational Technical StrategiesIntegration of IdentityMulti-Vendor EcosystemsArchitectural Experience with Ping Identity Suite

Soft Skills

Customer AdvocacyHandling High-Pressure EscalationsTeam LeadershipCommunication SkillsInfluencing Stakeholders

Tools & Technologies

AI-Driven ToolsPing Identity SuiteAPIs

Industry Keywords

Enterprise Customer-Facing ExperienceGlobal Accounts ManagementCross-Functional Task ForcesOperational ReadinessTraining Content Development

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments
Optimize delivery frameworks and ensure operational readiness
Act as an advocate balancing customer needs with the internal roadmap
Support development and testing of AI-driven tools and provide feedback on AI-generated insights
Serve as a Cluster Lead and mentor, developing training content and removing blockers for peers
Provide hands-on guidance during critical escalations
Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness
Represent Ping Identity at regional events
Influence Engineering and Product teams to elevate the customer experience

Requirements

What you’ll need

Minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role
Proven track record of managing global, highly complex enterprise accounts
Advanced knowledge of cybersecurity, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems
Experience utilizing AI productivity tools
Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems
Ability to translate complex business requirements into operational technical strategies for VP/C-level audiences
Strong mentorship and leadership skills
Ability to handle sensitive, high-pressure escalations with executive stakeholders
Advanced architectural experience with the Ping Identity suite and APIs preferred
Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols preferred
Experience leading cross-functional task forces or internal efficiency programs preferred

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Employee Resource Groups
Regular company and team bonding events
Global volunteering and community initiatives
Flexible, collaborative work environment
Competitive benefits and perks