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Delivery Coordinator
Pinnacle Group, Inc.. Provide Tier 1 operational support to client users, suppliers, and the program team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational support, compliance audits, and invoice resolution processes while effectively managing client inquiries and program reporting. Proficient in data entry and case management to ensure seamless operations and adherence to compliance standards.
Highest-signal resume keywords
Tier 1 Operational SupportInvoice Error ResolutionCompliance AuditsData Entry ManagementCase Management Review
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Invoice ValidationAccounting Code ManagementProgram Compliance MonitoringData Entry UpdatesTimesheet Approval Monitoring
Soft Skills
Problem SolvingCommunicationCollaboration
Tools & Technologies
Helpdesk SoftwareEmail Management Systems
Industry Keywords
Contractor OnboardingRehire RestrictionsWorkflow ManagementProgram ReportingOperational Findings
About the role
Key responsibilities & impact- Provide Tier 1 operational support to client users, suppliers, and the program team
- Manage shared email accounts and the helpdesk, handling tickets and inquiries through successful resolution
- Ensure compliant contractor onboarding
- Manage the full-cycle invoice error resolution and validation process, including accounting code issues and invoice aging follow-up
- Complete program compliance audits
- Validate rehire restrictions
- Process data-entry updates
- Review case-management activity and operationalize findings
- Monitor timesheet approvals and delays
- Support security ID request processing
- Monitor program reports, identify issues, and take action
- Perform assessments/audits according to the agreed scope
- Monitor tenure through reporting in collaboration with the service delivery team
- Update QRGs
- Manage assignment and work-order changes
- Follow up on workflow items pending approval
Requirements
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