Pinnacle Group, Inc.

General

• Provide Tier 1 operational support to client users, suppliers, and the program team
• Manage shared email accounts and the helpdesk, handling tickets and inquiries through successful resolution
• Ensure compliant contractor onboarding
• Manage the full-cycle invoice error resolution and validation process, including accounting code issues and invoice aging follow-up
• Complete program compliance audits
• Validate rehire restrictions
• Process data-entry updates
• Review case-management activity and operationalize findings
• Monitor timesheet approvals and delays
• Support security ID request processing
• Monitor program reports, identify issues, and take action
• Perform assessments/audits according to the agreed scope
• Monitor tenure through reporting in collaboration with the service delivery team
• Update QRGs
• Manage assignment and work-order changes
• Follow up on workflow items pending approval

Delivery Coordinator

Recruitment

• Manage the entire recruitment process from inception to offer delivery
• Source and recruit IT professionals for strategic accounts, primarily on a contract basis
• Conduct client intake meetings to establish qualification criteria and candidate requirements
• Screen resumes and applications and interview candidates
• Build and maintain talent pipelines
• Publish job advertisements on careers pages, job boards, and social media
• Prepare candidates for client interviews
• Develop relationships with Account Managers, Recruiters, and potential IT resources
• Use AI tools such as Sense messaging to communicate with consultants and candidates
• Manage consultants and candidates using Bullhorn ATS and Fieldglass, Beeline, and Simplify VMS tools
• Participate in daily recruiting team meetups to discuss requisitions and prioritize hot positions
• Submit 8–10 qualified resources per week to clients, subject to Account/Delivery Manager approval
• Represent PTR Global with professionalism, integrity, and consistency

Recruiter

• Manage the full life cycle recruitment process from requisition intake through offer acceptance and placement
• Source and recruit qualified professionals across technical, engineering, infrastructure, and other specialized disciplines
• Conduct hiring manager intake meetings to understand position requirements, technical qualifications, priorities, and candidate profiles
• Review resumes, conduct recruiter screens, and assess candidates against technical requirements and position criteria
• Build and maintain pipelines of qualified talent for current and anticipated hiring needs
• Use job boards, LinkedIn, referrals, databases, networking, and other sourcing channels to identify specialized talent
• Prepare candidates for interviews by providing information about the position, organization, and interview process
• Develop working relationships with hiring managers, account teams, recruiting leadership, candidates, and consultants
• Use ATS, VMS, sourcing platforms, automation, and AI-enabled recruiting tools to improve efficiency and candidate engagement
• Manage multiple open positions, prioritize critical hiring needs, and maintain consistent recruiting activity
• Partner with recruiting and delivery teams to review hiring priorities, market challenges, candidate pipelines, and recruiting strategy
• Identify and submit qualified candidates aligned with technical requirements and position expectations
• Represent PTR Global with professionalism, consistency, urgency, and integrity throughout the recruitment process

Manager

• Manage day-to-day operations, including requisition prioritization, submittal quality, and candidate pipeline development
• Serve as the SPOC for recruiter support and delivery challenges within assigned accounts
• Ensure high performance on monthly/quarterly/annual scorecards and achieve top supplier performance with the Client and/or MSP
• Ensure delivery compliance with client/MSP program requirements including SLAs and KPIs
• Collaborate with PTR Global Enterprise & Strategic Account Directors and Client Partners to ensure alignment on scorecard objectives
• Analyze delivery metrics and performance data to drive continuous improvement and ensure compliance with program requirements
• Establish and maintain consistent relationships with current clients and/or MSP contacts
• Build and maintain strong working relationships with client and/or MSP program contacts and key procurement stakeholders
• Ensure recruiter adherence to best practices for sourcing, screening, and candidate engagement
• Lead and coach Recruiting Manager(s) to meet delivery goals across assigned VMS/MSP accounts
• Provide input on recruiter training needs and participate in onboarding and upskilling initiatives

Delivery Manager

Financial Planning and Analysis

• Lead discovery sessions with client Finance, Accounts Payable, Procurement, Tax, and other stakeholders to gather and document financial requirements for new MSP/VMS implementations
• Design end-to-end financial operating models covering time and expense processing, rate and markup structures, purchase orders and funding, cost allocation, invoicing, supplier payments, fees, credits and adjustments, accruals, tax, currency, reconciliation, and financial reporting
• Translate financial and commercial requirements into VMS configuration requirements and functional specifications
• Partner with VMS, Technology, and client teams to design and validate financial workflows, rate structures, markups, fees, taxes, accounting dimensions, invoice formats, and payment terms
• Define and support integrations between VMS and ERP, accounts payable, procurement, timekeeping, and financial reporting systems
• Own the Finance workstream for system integration testing, user acceptance testing, and end-to-end financial testing
• Develop and execute test scenarios and validate transactions through client invoicing, supplier payment, and ERP/financial reconciliation
• Ensure financial defects and reconciliation issues are resolved before production launch
• Design future-state AR, AP, billing, reconciliation, reporting, and financial exception-management processes
• Develop SOPs, controls, roles and responsibilities, escalation procedures, and financial KPIs
• Train Finance and Operations team members and prepare them for go-live
• Lead financial cutover, initial billing-cycle validation, and post-go-live hypercare
• Ensure successful transition from implementation to steady-state Finance and MSP Operations teams
• Align implemented financial solutions with client contracts, supplier agreements, commercial requirements, and financial controls
• Identify financial risks, process gaps, and downstream impacts and drive resolution
• Establish controls for invoice accuracy, billing timeliness, reconciliation, aging, supplier payments, and financial exceptions
• Develop functional knowledge of Pinnacle's financial technology ecosystem and leading VMS platforms
• Manage Finance workstream milestones, dependencies, risks, issues, and readiness activities
• Represent Finance in client implementation meetings and design workshops
• Coordinate activities across client, Pinnacle, technology, VMS partner, supplier, and implementation teams
• Support special projects and continuous improvement initiatives as required

Delivery Coordinator

Recruiter

Recruiter

Delivery Manager

Finance Implementation Lead