Director, AI Solutions Delivery – Operations

Pinnacle Group, Inc.

. Operationalize the enterprise AI and technology roadmap into defined workstreams, delivery sprints, milestones, resource requirements, and implementation plans .

Posted 11/11/2026full-timeRemote • New Jersey • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology program delivery and digital transformation initiatives, with a strong focus on Salesforce Experience Cloud, AI, and automation solutions. Capable of managing complex, cross-functional projects while ensuring effective stakeholder communication and operational excellence.

Highest-signal resume keywords

Salesforce Experience CloudAI And Automation SolutionsTechnology Program DeliveryCross-Functional Project ManagementEnterprise Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AIMachine LearningIntelligent AutomationAdvanced AnalyticsSolution DesignData StructuresWorkflow AutomationReportingChange ManagementUser Acceptance Testing

Soft Skills

Problem-SolvingCommunicationLeadershipStrategic ThinkingOperational Execution

Tools & Technologies

SalesforceCRMERPATSVMSExperience CloudData PipelineOperational Platforms

Industry Keywords

Digital TransformationHuman Capital ManagementWorkforce SolutionsMSPConsulting

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Operationalize the enterprise AI and technology roadmap into defined workstreams, delivery sprints, milestones, resource requirements, and implementation plans
Lead AI and automation intake, feasibility assessment, business case development, and backlog prioritization across MSP, SI, and EOR business lines
Direct project managers, business analysts, functional leads, and cross-functional delivery teams from concept and proof-of-concept through pilot and production deployment
Serve as a primary delivery escalation point and resolve operational blockers and cross-business-unit dependencies
Establish delivery governance, status reporting, risk management, issue escalation, decision tracking, and milestone accountability
Partner with business and technology stakeholders to prioritize Salesforce enhancements, platform improvements, and business-critical initiatives
Ensure AI and automation solutions integrate with ATS, VMS, ERP, CRM, Experience Cloud, data, and operational platforms
Lead requirements gathering, process discovery, functional design reviews, solution validation, user acceptance testing, and pilot rollouts
Monitor data quality, pipeline health, model performance, system reliability, and operational uptime
Evaluate deployed AI applications, automation workflows, and enterprise solutions for defects, edge cases, adoption barriers, and improvements
Serve as strategic business owner for Salesforce and define requirements, enhancement roadmaps, and implementation priorities
Oversee Salesforce Experience Cloud and related digital experiences, workflows, onboarding, user journeys, access models, reporting, and usability
Optimize Salesforce workflows, automation, integrations, data structures, and reporting capabilities
Support Salesforce release planning, testing, change management, deployment readiness, and post-release optimization
Develop change management plans, user training, process playbooks, and standard operating procedures
Track user adoption, operational sentiment, support requirements, and post-deployment friction points
Lead post-implementation reviews and refine future delivery approaches
Maintain operational scorecards for delivery velocity, adoption, defect rates, SLA performance, utilization, and implementation effectiveness
Define and validate ROI measures, including time savings, productivity, labor efficiency, margin, revenue, client savings, and risk reduction
Prepare program updates, executive reporting packages, business cases, and performance summaries for the Senior Director and executive leadership
Recommend roadmap priorities and continuous improvement opportunities using performance data and operational feedback

Requirements

What you’ll need

8+ years of experience leading technology program delivery, solution design, digital transformation, enterprise applications, or technology-enabled business transformation
3+ years of direct experience delivering AI, machine learning, intelligent automation, or advanced analytics initiatives preferred
Demonstrated experience managing complex, cross-functional technology initiatives from concept through production deployment
Experience working with enterprise CRM, ERP, ATS, VMS, or workforce technology platforms
Demonstrated experience translating business requirements into Salesforce or other enterprise platform solutions
Experience managing platform enhancement roadmaps, backlog prioritization, solution design, release readiness, and user adoption
Strong understanding of enterprise integrations, workflow automation, data structures, reporting, and platform governance
Salesforce Experience Cloud experience strongly preferred
Experience partnering with Salesforce administrators, developers, architects, consulting partners, or systems integrators
Direct experience within human capital management, workforce solutions, MSP, staffing, VMS, EOR, consulting, or professional services environments strongly preferred
Understanding of contingent workforce processes, supplier management, talent delivery, SOW/services procurement, and workforce operations highly desirable
Proven ability to lead agile delivery teams, cross-functional implementation efforts, process transformation programs, and technology adoption initiatives
Strong ability to move between strategic discussions and detailed operational execution
Demonstrated ability to manage competing priorities across multiple business units and technology platforms
Strong problem-solving skills with the ability to identify root causes, evaluate tradeoffs, and drive decisions
Ability to communicate complex technical concepts clearly to business and executive audiences