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Care Coordinator
Pinnacle Home Care. Support marketing and intake teams with referral coordination and follow-up activities.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while managing referral coordination and follow-up activities. Proficient in Microsoft Office and healthcare systems, ensuring timely responses and maintaining professional relationships with referral partners.
Highest-signal resume keywords
Referral CoordinationStrong Communication SkillsOrganizational SkillsMicrosoft Office ProficiencyHealthcare Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Multitasking SkillsProfessionalismConfidentiality
Industry Keywords
HealthcareCustomer ServiceMarketingReferral Development
About the role
Key responsibilities & impact- Support marketing and intake teams with referral coordination and follow-up activities.
- Build and maintain relationships with physicians, hospitals, nursing homes, and other referral sources.
- Respond promptly to referral inquiries, phone calls, and emails from clients and referral partners.
- Monitor pending referrals and ensure cases are assigned and processed accurately in McKesson.
- Communicate patient discharge updates and scheduling concerns to marketing and intake leadership.
- Assist with community outreach events, health fairs, and preparation of promotional materials.
- Manage electronic referrals and ensure timely responses within required timeframes.
- Contact patients and referral partners for additional information, paperwork, or follow-up needs.
- Provide regular reports and updates to assigned marketing representatives and leadership.
- Support organizational growth by helping improve referral development and customer service efforts.
Requirements
What you’ll need- High school diploma or equivalent required; healthcare, marketing, or customer service experience preferred.
- Strong communication, organizational, and multitasking skills required.
- Proficiency in Microsoft Office as well as healthcare systems.
- Ability to maintain professionalism, confidentiality, and strong relationships with referral partners and team members.
Benefits
Comp & perks- Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
- Growth & Stability: Over two decades as Florida’s largest independent home health agency.
- Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
- Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
- Recognized Excellence: Ranked as a USA Today Top Workplace.
- Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
- Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.