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Documentation Specialist – Health Care
Pinnacle Home Care. Work from home with minimal local travel to referral partner offices .
About the role
Key responsibilities & impact- Work from home with minimal local travel to referral partner offices
- Develop relationships with referral partners and learn each account’s referral patterns and preferred delivery methods
- Update and manage document delivery methods
- Travel regularly to referral partner offices to obtain signatures for current or outstanding orders
- Obtain outstanding paperwork when a care coordinator is no longer working within the agency or branch
- Verify and correct physician information on profile pages
- Submit Smartsheet updates for referral-source assignments and other information changes
- Document daily work performed to obtain orders, including dates, actions, and follow-up dates
- Follow up on the previous week’s activity
- Assist with order escalations involving the home office, referral partners, and care coordinators
- Participate in meetings regarding outstanding F2F, hand-carry orders, escalations, and missing-document plans
- Print and prepare orders for each care coordinator and plan weekly signature collection
- Send outstanding orders and related documents to care coordinators visiting referral-source offices
- Run weekly F2F and orders reports and help ensure completion within 14 days or according to the patient’s case
- Review potential write-off accounts with RDS and determine resolution or write-off submission plans
- Communicate with departments to resolve outstanding orders
- Respond promptly to inquiries and resolve concerns or discrepancies
Requirements
What you’ll need- Must live under 1 hour from Port St. Lucie
- Must have a high school diploma or equivalent
- Must have previous experience working with an EMR system
- Excellent communication, organizational, and time management skills
- Advanced typing and computer skills, including MS Office
- Ability to multitask across multiple software systems while maintaining data integrity
- Ability to excel in a deadline-driven environment
- Ability to remain productive under high workloads and deadlines
- Ability to comply with HIPAA regulations
Benefits
Comp & perks- Free Continuing Education Units (CEUs) to support licensure and career advancement
- Employee referral program where you can earn rewards
- Flexible scheduling
- Supportive and collaborative team culture
- Inclusive environment and equal opportunity employment
- Personalized, one-on-one care focused on patient independence
- Growth and stability with an established home health agency