Help Desk

Pinnacle Home Care

. Respond promptly to user inquiries and support requests via phone, email, or in-person .

Posted 10/6/2026full-timeOldsmar • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing first-level technical support for desktops, laptops, and mobile devices, while maintaining strong customer service and communication skills. Capable of documenting support requests and following troubleshooting procedures in a fast-paced IT environment.

Highest-signal resume keywords

First-Level Technical SupportMicrosoft WindowsOffice 365Customer Service SkillsCompTIA A+

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportDesktop SupportTroubleshooting ProceduresSoftware InstallationIT Documentation

Soft Skills

Communication SkillsCustomer ServiceProfessional DemeanorWillingness to Learn

Tools & Technologies

IT Service Management SystemMobile DevicesPrintersCore Applications

Certifications & Qualifications

CompTIA A+ITIL Foundation

Industry Keywords

Help Desk ExperienceHealthcare IT

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Respond promptly to user inquiries and support requests via phone, email, or in-person
Provide first-level technical support for desktops, laptops, printers, mobile devices, core applications, and systems
Document support requests and resolutions in the IT service management system
Follow troubleshooting procedures and escalate unresolved issues to higher-level support personnel
Assist in setting up new user accounts and hardware under senior staff direction
Support basic software installations and updates on end-user devices
Maintain and update IT documentation related to troubleshooting and support procedures
Educate users on basic IT policies, password management, and best practices
Maintain a courteous and professional demeanor when assisting users
Participate in training sessions and team meetings to improve technical skills and service delivery

Requirements

What you’ll need

1–2 years of IT or Help Desk experience preferred
Basic knowledge of Microsoft Windows, Office 365, and general desktop support
Strong customer service and communication skills
Ability to follow documented procedures and escalate issues when appropriate
Willingness to learn and grow in a fast-paced IT environment
High school diploma or equivalent required
Technical certifications or coursework (e.g., CompTIA A+, ITIL Foundation) a plus
Healthcare IT experience is a plus but not required

Benefits

Comp & perks

Free Continuing Education Units (CEUs) to support licensure and career advancement
Employee referral program where you can earn rewards
Flexible Scheduling
Supportive & Fun Culture
Inclusive environment and equal opportunity employment