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Community Relations Coordinator
Pinnacle Treatment Centers, Inc.. Own outcomes across an assigned state or multi-county territory within the OTP/MAT service line .
About the role
Key responsibilities & impact- Own outcomes across an assigned state or multi-county territory within the OTP/MAT service line
- Develop professional referral sources across courts, corrections, hospitals, emergency departments, primary care, behavioral health providers, social services, and community organizations
- Manage and retain referral accounts and drive admissions growth
- Conduct consumer-facing and community outreach to build brand awareness and reduce stigma
- Collaborate daily with program directors, medical directors, and clinical staff
- Monitor qualified referrals, referral-to-admission conversion, account retention, and market presence
- Maintain timely, complete, and accurate CRM documentation of field activity
- Plan territory activity, prioritize accounts, and execute call planning
- Comply with EKRA, the Anti-Kickback Statute, patient brokering laws, HIPAA, and 42 CFR Part 2
- Protect patient confidentiality and accurately represent services, outcomes, and credentials
- Report suspected compliance concerns, conflicts of interest, or improper referral arrangements
- Travel daily throughout the assigned territory by personal vehicle, with occasional overnight and multi-day travel
Requirements
What you’ll need- Bachelor's degree in business, marketing, healthcare administration, or a related field, or equivalent combination of education and relevant experience
- Minimum three to five years of business development, sales, account management, or community outreach experience, preferably in behavioral health, substance use disorder treatment, healthcare, or a related human services field
- Demonstrated experience managing a defined territory or account portfolio with measurable growth or retention results
- Experience working with professional referral networks strongly preferred
- Valid state driver's license and an acceptable driving record
- Reliable personal vehicle required
- Working knowledge of the OTP and MAT clinical and regulatory landscape, including methadone and buprenorphine treatment models
- Strong consultative sales and relationship-management skills
- Territory planning and account prioritization discipline
- Ability to manage a large, geographically dispersed book of accounts independently
- Proficiency with CRM systems (Salesforce or comparable), Microsoft Office, and standard business communication tools
- Peer recovery specialist certification, CADC credential, or comparable SUD-related certification is a plus but not required
Benefits
Comp & perks- Performance-based incentive component tied to territory growth and account retention metrics
- Mileage reimbursement or vehicle allowance for territory travel
- Exceptional comprehensive benefits package
- 18 days PTO (Paid Time Off)
- 401k with company match
- Discounted tuition/scholarships through Capella University