Pinnacle Treatment Centers, Inc.

Counselor

• Complete patient databases, treatment plans, progress notes, discharge summaries, and other required documentation
• Orient patients to program objectives, phase-system requirements, rules, regulations, sanctions, service hours, and patient rights
• Assess patients and place them according to treatment phases and applicable standards
• Maintain organized and up-to-date patient files
• Counsel patients in crisis by identifying resources and coping abilities
• Counsel patients who do not comply with program requirements and increase awareness of consequences
• Arrange referrals to community agencies and resources
• Perform treatment plan reviews
• Participate in case conferences and case reviews
• Develop knowledge of regulations regarding confidentiality, methadone treatment, and substance abuse counseling certification
• Submit correspondence to the supervisor for review and approval
• Secure necessary patient documentation
• Submit monthly and quarterly statistical reports to the supervisor
• Attend team meetings and complete required training courses
• Perform other duties as assigned

Counselor – Telehealth

• Complete patient databases, treatment plans, progress notes, discharge summaries, and other required documentation
• Provide patients with orientation regarding program objectives, phase-system requirements, rules, regulations, sanctions, service hours, and patient rights
• Assess and place patients according to treatment phases and applicable standards and policies
• Keep patient files organized and updated
• Counsel patients in crisis by identifying resources and coping abilities
• Counsel patients who do not comply with program requirements and increase awareness of noncompliance consequences
• Arrange referrals to community agencies and resources when appropriate
• Perform treatment-plan reviews
• Participate in case conferences and case reviews
• Develop and maintain knowledge of federal, state, and agency regulations regarding confidentiality, methadone treatment, and substance-abuse counseling certification
• Submit internal and external correspondence to the supervisor for review and approval
• Secure necessary patient documentation
• Submit monthly and quarterly statistical reports to the supervisor
• Attend team meetings and complete required training courses on time
• Perform other assigned duties

Business Intelligence Analyst

• Collaborate with stakeholders to understand business requirements and translate them into data analysis tasks
• Collect, clean, and validate data from various sources to ensure accuracy and reliability
• Develop and maintain reports, dashboards, and visualizations to communicate insights effectively
• Utilize analytical tools and techniques to identify trends, patterns, and opportunities within the data
• Contribute to the continuous improvement of data quality and reporting processes
• Present newly developed dashboards to field executives to ensure full understanding and utilization of reports
• Transform raw data into actionable insights that drive strategic decision-making
• Work closely with cross-functional teams to extract, analyze, and visualize healthcare data

General

• Strategize and plan community relations activities, including electronic communication, face-to-face meetings, and event participation
• Identify and execute presentation, sponsorship, and marketing opportunities in the community
• Promote Pinnacle Treatment Centers by cultivating and developing referral relationships
• Build trust through respectful communications and interactions, focusing on customer experience
• Identify new referral partners and untapped market opportunities
• Raise brand awareness
• Assess and develop strategies to help patients access services in existing and de novo markets
• Develop and maintain comprehensive knowledge of Pinnacle services
• Raise public awareness of Pinnacle programs and services among business partners and the public
• Develop and enhance strategic business partnerships, primarily referral sources
• Communicate and meet regularly with current business partners
• Pursue new strategic relationships
• Build and maintain a contact/referral database in the assigned territory
• Increase referrals by calling on target market groups, organizations, hospitals, treatment centers, and professionals
• Support business growth by understanding objectives and strategic direction
• Liaise between referral sources, Access Center, and facilities on business improvements and best practices
• Coordinate resolution of critical service issues with internal departments
• Perform other duties as assigned

Community Relations Coordinator

• Own growth and market development for an assigned state or multi-county territory within the OTP/MAT service line
• Develop professional referral sources across courts, corrections, hospitals, emergency departments, primary care, behavioral health, social services, and community organizations
• Manage and retain referral accounts and drive qualified referrals and admissions growth
• Support consumer-facing and community outreach to build brand awareness and reduce stigma
• Collaborate daily with treatment center leadership and clinical staff across the territory
• Conduct face-to-face referral source contacts and manage territory planning and call prioritization
• Maintain timely, complete, and accurate CRM documentation of field activity
• Monitor referral conversion, account retention, referral satisfaction, and market presence
• Comply with EKRA, the Anti-Kickback Statute, HIPAA, 42 CFR Part 2, and applicable state laws
• Protect patient confidentiality and accurately represent services, outcomes, and credentials
• Report suspected compliance concerns, conflicts of interest, or improper referral arrangements
• Travel locally throughout the assigned territory by personal vehicle, with occasional overnight and multi-day travel

• Own growth and market development for an assigned state or multi-county Georgia territory within the OTP/MAT service line
• Lead professional referral development, account management, admissions growth, brand presence, and market intelligence
• Build and manage referral relationships with courts, corrections, hospitals, emergency departments, primary care, behavioral health providers, social services, and community organizations
• Conduct consumer-facing and community outreach to build brand awareness and reduce stigma
• Collaborate daily with program directors, medical directors, and clinical staff across treatment centers
• Manage territory planning, account prioritization, call planning, and referral-source retention
• Maintain timely, complete, and accurate CRM documentation of field activity
• Drive qualified referral growth and referral-to-admission conversion
• Ensure compliance with EKRA, the Anti-Kickback Statute, HIPAA, 42 CFR Part 2, and applicable state statutes
• Protect patient confidentiality and maintain truthful representations of services, outcomes, and credentials
• Report suspected compliance concerns, conflicts of interest, or improper referral arrangements
• Travel daily throughout the assigned territory, with occasional overnight and multi-day travel for conferences, trainings, and coalition meetings

• Serve as the primary growth driver and market owner for an assigned state or multi-county territory within Pinnacle Treatment Centers' OTP/MAT service line
• Own professional referral development, account management, admissions growth, brand presence, and market intelligence across treatment centers in the assigned geography
• Build and manage professional referral relationships with courts, corrections, hospitals, emergency departments, primary care, behavioral health providers, social services, community organizations, and similar sources
• Support consumer-facing outreach to build brand awareness and reduce stigma
• Collaborate daily with program directors, medical directors, and clinical staff to ensure consistent capacity, quality, and follow-through
• Conduct face-to-face referral source contact and manage territory growth and retention
• Document field activity accurately in the CRM
• Plan territory accounts, prioritize outreach, and conduct call planning
• Resolve referral-source service concerns and maintain positive satisfaction
• Comply with EKRA, Anti-Kickback Statute, HIPAA, 42 CFR Part 2, and applicable state referral laws
• Protect patient confidentiality and maintain truthful representations of services, outcomes, and credentials
• Report suspected compliance concerns, conflicts of interest, or improper referral arrangements
• Travel locally throughout the assigned territory, with occasional overnight and multi-day travel for conferences, trainings, and coalition meetings

• Own outcomes across an assigned state or multi-county territory within the OTP/MAT service line
• Develop professional referral sources across courts, corrections, hospitals, emergency departments, primary care, behavioral health providers, social services, and community organizations
• Manage and retain referral accounts and drive admissions growth
• Conduct consumer-facing and community outreach to build brand awareness and reduce stigma
• Collaborate daily with program directors, medical directors, and clinical staff
• Monitor qualified referrals, referral-to-admission conversion, account retention, and market presence
• Maintain timely, complete, and accurate CRM documentation of field activity
• Plan territory activity, prioritize accounts, and execute call planning
• Comply with EKRA, the Anti-Kickback Statute, patient brokering laws, HIPAA, and 42 CFR Part 2
• Protect patient confidentiality and accurately represent services, outcomes, and credentials
• Report suspected compliance concerns, conflicts of interest, or improper referral arrangements
• Travel daily throughout the assigned territory by personal vehicle, with occasional overnight and multi-day travel