Community Relations Coordinator

Pinnacle Treatment Centers, Inc.

. Serve as the primary growth driver and market owner for an assigned state or multi-county territory within Pinnacle Treatment Centers' OTP/MAT service line .

Posted 9/25/2026full-timeRemote • North Carolina • United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary growth driver and market owner for an assigned state or multi-county territory within Pinnacle Treatment Centers' OTP/MAT service line
Own professional referral development, account management, admissions growth, brand presence, and market intelligence across treatment centers in the assigned geography
Build and manage professional referral relationships with courts, corrections, hospitals, emergency departments, primary care, behavioral health providers, social services, community organizations, and similar sources
Support consumer-facing outreach to build brand awareness and reduce stigma
Collaborate daily with program directors, medical directors, and clinical staff to ensure consistent capacity, quality, and follow-through
Conduct face-to-face referral source contact and manage territory growth and retention
Document field activity accurately in the CRM
Plan territory accounts, prioritize outreach, and conduct call planning
Resolve referral-source service concerns and maintain positive satisfaction
Comply with EKRA, Anti-Kickback Statute, HIPAA, 42 CFR Part 2, and applicable state referral laws
Protect patient confidentiality and maintain truthful representations of services, outcomes, and credentials
Report suspected compliance concerns, conflicts of interest, or improper referral arrangements
Travel locally throughout the assigned territory, with occasional overnight and multi-day travel for conferences, trainings, and coalition meetings

Requirements

What you’ll need

Bachelor's degree in business, marketing, healthcare administration, or a related field, or equivalent combination of education and relevant experience
Minimum three to five years of business development, sales, account management, or community outreach experience, preferably in behavioral health, substance use disorder treatment, healthcare, or a related human services field
Demonstrated experience managing a defined territory or account portfolio with measurable growth or retention results
Experience working with professional referral networks strongly preferred
Valid state driver's license and an acceptable driving record
Reliable personal vehicle required
Working knowledge of the OTP and MAT clinical and regulatory landscape, including methadone and buprenorphine treatment models
Strong consultative sales and relationship-management skills
Territory planning and account prioritization discipline
Ability to manage a large, geographically dispersed book of accounts independently
Proficiency with CRM systems (Salesforce or comparable), Microsoft Office, and standard business communication tools
Peer recovery specialist certification, CADC credential, or comparable SUD-related certification is a plus but not required
High School/GED or better
Drivers License

Benefits

Comp & perks

Performance-based incentive component tied to territory growth and account retention metrics
Mileage reimbursement or vehicle allowance for territory travel
Exceptional comprehensive benefits package
18 days PTO (Paid Time Off)
401k with company match
Discounted tuition/scholarships through Capella University