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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end program operations for People programs, with a focus on scheduling, logistics, and stakeholder support. Proficient in data analysis and quality assurance, leveraging AI to enhance workflow and ensure the effective handling of sensitive information.
Highest-signal resume keywords
Program ManagementData AnalysisQuality AssuranceCross-Functional CollaborationAI Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program OperationsData CollectionData OrganizationLogistics ManagementEnrollment CoordinationStakeholder SupportProcess ImprovementEvent Production SupportReportingDocumentation
Soft Skills
Attention to DetailProactive Problem-SolvingOrganizational Skills
Tools & Technologies
AI Tools
Industry Keywords
Learning and DevelopmentTalent OperationsEmployee ExperiencePeople Programs
About the role
Key responsibilities & impact- Lead end-to-end program operations for assigned People programs, including scheduling, enrollment, logistics, participant communications and stakeholder support
- Establish operating rhythms, work plans and documentation for clear ownership, timely delivery and scalable execution
- Partner with program owners, cross-functional teams, facilitators, vendors and internal stakeholders to coordinate participant-centered experiences
- Collect, organize and analyze program-effectiveness and vendor-performance data, delivering reporting and operational insights
- Provide live-event and production support, troubleshoot issues and maintain a high-quality participant and facilitator experience
- Maintain quality-assurance practices, identify operational friction and implement repeatable process improvements
- Use AI to accelerate analysis, reporting, documentation and iteration while verifying accuracy, quality and appropriate handling of sensitive information
Requirements
What you’ll need- Minimum of 3 years of experience in learning-program operations, learning and development, talent operations, employee experience or related People-program operations
- Experience managing end-to-end operations for complex programs, including scheduling, logistics, enrollment, communications and stakeholder support
- Strong program-management and organizational skills
- Experience collecting, organizing and analyzing program or vendor data
- Experience partnering with cross-functional teams, facilitators, vendors and internal stakeholders
- Strong attention to detail, quality assurance and proactive problem-solving skills
- Ability to use AI to improve workflow, with critical evaluation, verification and responsible handling of sensitive data
- Bachelor’s degree in a relevant field such as Learning and Development Operations, or equivalent experience
- US-based applicant eligibility
Benefits
Comp & perks- Equity eligibility
- Flexible working model
- In-person office collaboration once a year
- Equal opportunity and accommodation support