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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing outsourced IT vendor relationships, driving performance through KPIs and metrics, and leveraging AI to enhance service operations. Strong collaboration and communication skills are essential for effective partnership with cross-functional teams and stakeholders.
Highest-signal resume keywords
IT Vendor ManagementKPI DevelopmentAI ImplementationSLA GovernanceCollaboration Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vendor ManagementIT Asset ManagementData AnalysisMetrics ReportingCost-Saving Identification
Soft Skills
CollaborationCommunicationMentoringInfluencing
Tools & Technologies
Zendesk
Industry Keywords
Outsourced ServicesManaged Service ProviderProcurementFinanceLegal Compliance
About the role
Key responsibilities & impact- Own day-to-day relationships with Pinterest’s IT deployment and support service partners
- Drive partner performance, escalation resolution, and SLA accountability
- Build and manage metrics and reporting programs for outsourced IT services
- Define KPIs and run regular business reviews against service and cost targets
- Use AI to improve vendor reporting and service operations
- Partner with IT Project & Program Managers on global deployment and vendor operations
- Manage vendor/MSP relationships supporting IT services
- Partner with Procurement, Finance, Legal, and Security on contracts, invoicing accuracy, and compliance
- Support asset lifecycle and recovery programs
- Evaluate and onboard new service-delivery capacity
- Support budget planning and forecasting for vendor-delivered services
- Identify and drive cost-saving opportunities across hardware and vendor spend
- Serve as backup Scrum Lead, with potential to become primary Scrum Lead
Requirements
What you’ll need- Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance
- Strong analytical and reporting skills, including building KPI/metrics programs and translating data into recommendations
- Strong collaboration and communication skills, including mentoring peers and influencing outcomes without formal management authority
- Experience partnering with Procurement, Finance, Legal, and Security
- Strong written and verbal communication skills, including preparing executive-ready materials
- 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field
- Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact
- Bachelor’s degree in Information Systems, a related field, or equivalent experience
- Experience with metrics and ticketing/support tools such as Zendesk preferred
Benefits
Comp & perks- Equity eligibility
- Flexible working model
- In-person collaboration only 1–2 times every 6 months
- Equal opportunity and accommodation support