Business Systems Coordinator

Pioneer Square Brands

. Respond to and resolve Tier 1 / Tier 2 NetSuite support tickets, including WMS-related tickets .

Posted 9/16/2026full-timePasig City • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in NetSuite and ERP systems, with a strong foundation in AI tools and workflow automation. Capable of troubleshooting technical issues, gathering requirements, and providing effective cross-functional support.

Highest-signal resume keywords

NetSuite SupportPower AutomateSuiteScript KnowledgeAI Workflow AutomationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP SystemsNetSuiteWorkflow AutomationSuiteScriptAI ToolsTroubleshootingRequirements GatheringTesting and ValidationTechnical SupportDocumentation

Soft Skills

Analytical SkillsCommunication SkillsAttention to DetailOrganizational SkillsCollaboration

Tools & Technologies

Power AutomateCopilotClaudeSalesforceWMS

Industry Keywords

Artificial IntelligenceHybrid Work SetupCross-Functional SupportSLA ManagementTraining Milestones

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Respond to and resolve Tier 1 / Tier 2 NetSuite support tickets, including WMS-related tickets
Troubleshoot basic system issues and user access requests
Participate in structured weekly NetSuite training with the NetSuite Administrator
Learn PSB system processes across departments to improve support efficiency
Build foundational SuiteScript knowledge to support customizations and workflow troubleshooting
Work alongside PSB’s AI team to assist in building and testing automation workflows using Power Automate, Copilot, and other approved tools
Monitor live AI and automation workflows, troubleshoot errors, and escalate as needed
Test and validate solutions before release and document configurations for ongoing support
Support intake by documenting requests and scoping solutions/workflows
Build working knowledge of Salesforce, basic IT support, and other business systems for cross-functional backup support
Assist other teams with basic system, technical, and operational needs
Meet success targets including resolving tickets within SLA, completing training milestones, reducing escalations, monitoring live AI workflows, delivering quarterly AI initiatives, and providing effective cross-functional backup support

Requirements

What you’ll need

Educational background in Computer Science, Information Technology, Artificial Intelligence, or related field
At least 1-3 years of experience in ERP Systems & leveraging/deploying AI tools
Hands-on experience with NetSuite, Power Automate, Claude, or Copilot is a strong advantage
Ability to gather requirements from non-technical business users and translate them into practical solutions
Excellent problem-solving & analytical skills
Good English communication skills
Eagerness to learn new tools and platforms quickly as technology evolves
Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig
Working knowledge of ERP systems, ideally NetSuite
Familiarity with workflow automation and AI tools such as Power Automate or Copilot
Ability to troubleshoot issues methodically and escalate appropriately
Clear written and verbal communication with both technical and non-technical users
Strong attention to detail, particularly when testing and validating solutions
Organized and able to manage multiple requests and priorities at once
Collaborative, comfortable working across departments and time zones
Adaptable, with a willingness to learn new systems and tools

Benefits

Comp & perks

Competitive salaries and benefits
Profit sharing