Pioneer Square Brands

General

• Create, review, release, and transmit purchase orders and sample orders to the warehouse for fulfillment
• Inspect invoices and process them in a timely manner
• Set up new SKUs for distribution
• Proactively communicate inventory information to OEM and international partners
• Process RMA requests for channel partners
• Provide first-level support for mis-shipments and over-shipments
• Support international business, including special pricing, quotes, and freight estimates
• Conduct open-order reviews and inspections and communicate with partners
• Document recurring procedures to ensure business continuity
• Review business processes continuously for improvement
• Work proactively with the Allocation Work Group to ensure process accuracy and effectiveness
• Respond to customer service inquiries, including phone calls, emails, and NetSuite cases, within established SLAs
• Perform other relevant tasks as assigned
• Ensure accurate and timely processing of purchase orders, sample orders, invoices, SKUs, RMAs, and customer service requests
• Communicate inventory and open-order updates to partners
• Interpret Inventory versus Allocation reports
• Coordinate with the Allocation Work Group and other departments

Order Management Coordinator

Business Operations

• Respond to and resolve Tier 1 / Tier 2 NetSuite support tickets, including WMS-related tickets
• Troubleshoot basic system issues and user access requests
• Participate in structured weekly NetSuite training with the NetSuite Administrator
• Learn PSB system processes across departments to improve support efficiency
• Build foundational SuiteScript knowledge to support customizations and workflow troubleshooting
• Work alongside PSB’s AI team to assist in building and testing automation workflows using Power Automate, Copilot, and other approved tools
• Monitor live AI and automation workflows, troubleshoot errors, and escalate as needed
• Test and validate solutions before release and document configurations for ongoing support
• Support intake by documenting requests and scoping solutions/workflows
• Build working knowledge of Salesforce, basic IT support, and other business systems for cross-functional backup support
• Assist other teams with basic system, technical, and operational needs
• Meet success targets including resolving tickets within SLA, completing training milestones, reducing escalations, monitoring live AI workflows, delivering quarterly AI initiatives, and providing effective cross-functional backup support

Business Systems Coordinator

Vice President

• Lead forward-looking FP&A ownership, including forecasting and long-range financial planning
• Provide analytical support and recommendations related to pricing, margin optimization, strategic initiatives, and company investment decisions
• Maintain full ownership of financial statements, including P&L, Balance Sheet, and Cash Flow
• Oversee internal reporting and performance tracking against budget, forecast, and prior periods
• Ensure accurate and timely delivery of financial statements to internal stakeholders and the Board
• Generate clear financial reporting and actionable insights, including explaining performance drivers and recommended next steps
• Partner with department leaders to set budget-level goals, track performance versus budget, and identify variances and corrective actions
• Lead and fully manage the annual audit process, including coordination with auditors and preparation of required deliverables
• Oversee cash flow management and forecasting
• Manage banking relationships and financial institutions
• Oversee accounts payable processes, payment terms, and vendor payment controls
• Own accounts receivable and cash collection processes
• Manage bad debt exposure and write-offs
• Ensure proper stewardship and protection of company financial assets
• Lead and manage the data and analytics team
• Establish the company’s analytical agenda by prioritizing projects and aligning resources with business objectives
• Oversee dashboards, reporting systems, and company-wide analytics
• Ensure data accuracy, consistency, and accessibility across the organization
• Translate data into clear insights, actionable recommendations, and guidance on strategic and operational next steps
• Provide real-time feedback to departments and department leaders
• Ensure analytics functions support business decision-making and operational performance
• Manage day-to-day relationships with external legal counsel, including work scoping, timeline management, and cost control
• Oversee contract lifecycle management, including intake, review coordination, tracking, renewals, and administration
• Monitor and report legal and compliance risks to executive leadership
• Prepare, organize, and provide documentation required by legal counsel
• Ensure legal considerations are appropriately integrated into standard business processes

Vice President of Finance

• Assist the IT team with Tier 1 NetSuite and WMS support requests
• Investigate basic system issues, user access requests, and common system-related questions
• Participate in structured weekly NetSuite training
• Learn how NetSuite is used across departments and understand key business processes
• Assist with testing and troubleshooting NetSuite workflows and customizations
• Develop introductory knowledge of SuiteScript
• Support the AI team in building, testing, and documenting automation workflows using Power Automate, Copilot, and other approved tools
• Test AI and automation solutions and monitor workflows for errors
• Document workflow configurations, test results, and troubleshooting steps
• Gather and document business requirements for automation requests
• Evaluate opportunities for AI or automation to improve business processes
• Build foundational knowledge of Salesforce and other business applications
• Assist with basic system, technical, and operational requests from internal users
• Support system testing, data validation, documentation, and assigned projects

Order Management Coordinator

Business Systems Coordinator

Vice President of Finance

Business Systems Intern