Customer Service Intern

Pioneer Square Brands

. Serve as a point of contact for customers through phone, email, and other communication channels .

Posted 10/22/2026full-timePasig City • PhilippinesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills while managing customer inquiries and resolving issues. Proficient in Microsoft Office applications and capable of collaborating with cross-functional teams to enhance customer experience.

Highest-signal resume keywords

Customer Service OrientationVerbal And Written Communication SkillsMicrosoft Office ProficiencyProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailTime ManagementInterpersonal SkillsConflict ResolutionAbility To Work Independently

Industry Keywords

Customer SupportReturn Merchandise AuthorizationOrder ManagementCustomer FeedbackService Level Agreements

About the role

Key responsibilities & impact

Serve as a point of contact for customers through phone, email, and other communication channels
Manage customer inquiries by identifying needs, providing accurate information, and ensuring timely resolution
Handle customer complaints professionally, offer appropriate solutions, and escalate complex issues when necessary
Maintain accurate records of customer interactions, account updates, and related documentation
Process Return Merchandise Authorization (RMA) requests and conduct invoice inspections
Communicate order updates, estimated delivery dates, and shipment tracking information to customers and partners
Support warranty-related inquiries and coordinate with internal teams for prompt resolution
Assist with weekly open order reviews, identify order issues, and communicate updates to stakeholders and business partners
Collect customer feedback to improve processes, products, and customer experience
Use company systems and tools to manage customer requests while meeting service level agreements
Collaborate with cross-functional teams to ensure seamless customer support
Perform other duties and special projects as assigned

Requirements

What you’ll need

Excellent verbal and written English communication skills with a strong customer-centric mindset
Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word
Currently pursuing or recently completed a Bachelor's degree in Communication, Marketing, Business Administration, or a related field is preferred
Previous experience in customer service, customer support, or sales support is an advantage but not required
Willingness and ability to work a fixed night shift under a hybrid work arrangement at Silver City, Pasig
Strong customer service orientation with a positive and professional attitude
Exceptional problem-solving and conflict resolution skills
Strong organizational skills with excellent attention to detail
Ability to manage multiple priorities in a fast-paced environment
Effective time management and follow-through
Strong interpersonal skills and ability to collaborate across teams
Ability to work independently while maintaining high-quality service standards

Benefits

Comp & perks

Competitive salaries and benefits
Profit sharing