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About the role
Key responsibilities & impact- Provide technical support to customers primarily onsite and secondarily by telephone/computer
- Install, demonstrate, qualify, troubleshoot, repair, and alter Conair equipment across multiple product lines
- Perform startup, repair, and preventative maintenance service work at customer sites
- Apply troubleshooting techniques during repairs, startups, and assessments
- Arrange, schedule, and perform travel to and from jobsites, including possible international travel
- Document service actions and expenses through service reports, expense reports, and product alteration records
- Provide technical telephone support for customers, Sales, and other technicians
- Research and secure answers to technical problems
- Provide backup specialist support on at least one product line
- Conduct plant-floor training classes for customers on equipment operation and maintenance
- Provide after-hours technical support through an on-call rotation
- Practice Conair service ethics concerning safety, attitude, appearance, conversation, and work quality
- Report to the Field Service Supervisor
- Work primarily at customer facilities, with some office-based phone support and administrative tasks; position may be based in Franklin, PA or a home office
Requirements
What you’ll need- Associate degree in Mechanical or Electrical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Conair equipment
- Position typically expects up to ten (10) years of direct/relevant experience
- Solid verbal and written communication skills
- Ability to analyze and interpret mechanical and electrical drawings, as well as software code
- Familiarity with microprocessor controls and programs
- Good interpersonal skills and ability to provide high-quality customer service
- Ability to organize, prioritize, and multitask
- Ability to evaluate and respond appropriately to situations to the benefit of the customer
- Familiarity with Microsoft Word, Excel, PowerPoint, Salesforce, SAP, and AutoCAD
- Ability to travel to customer jobsites, including international locations
- Ability to provide after-hours technical support as part of an on-call rotation
Benefits
Comp & perks- Profit sharing
- Bonus plans
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- Health club reimbursement
- Tuition reimbursement
- Employee assistance program
- Employee referral bonus program