Piovan UK

Field Engineer

• Provide technical support to customers primarily onsite and secondarily by telephone/computer
• Install, demonstrate, qualify, troubleshoot, repair, and alter Conair equipment across multiple product lines
• Perform startup, repair, and preventative maintenance service work at customer sites
• Apply troubleshooting techniques during repairs, startups, and assessments
• Arrange, schedule, and perform travel to and from jobsites, including possible international travel
• Document service actions and expenses through service reports, expense reports, and product alteration records
• Provide technical telephone support for customers, Sales, and other technicians
• Research and secure answers to technical problems
• Provide backup specialist support on at least one product line
• Conduct plant-floor training classes for customers on equipment operation and maintenance
• Provide after-hours technical support through an on-call rotation
• Practice Conair service ethics concerning safety, attitude, appearance, conversation, and work quality
• Report to the Field Service Supervisor
• Work primarily at customer facilities, with some office-based phone support and administrative tasks; position may be based in Franklin, PA or a home office

Field Service Technician