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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and maintenance for industrial equipment, with strong skills in troubleshooting, customer service, and technical documentation. Proficient in analyzing mechanical and electrical drawings and familiar with relevant software tools.
Highest-signal resume keywords
Technical SupportTroubleshooting TechniquesMechanical And Electrical Drawings AnalysisCustomer ServicePreventative Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPreventative MaintenanceMechanical Engineering TechnologyElectrical Engineering TechnologyMicroprocessor ControlsTechnical DocumentationEquipment InstallationStartup ProceduresRepair TechniquesPlant-Floor Training
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsMultitasking
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointSalesforceSAPAutoCAD
Industry Keywords
Industrial EquipmentConair EquipmentService EthicsTechnical SupportField Service
About the role
Key responsibilities & impact- Provide technical support to customers primarily on-site and secondarily by telephone/computer
- Install, demonstrate, qualify, troubleshoot, repair, and modify Conair equipment across multiple product lines
- Perform startup, repair, and preventative maintenance service work at customer sites
- Apply troubleshooting techniques during repairs, startups, and assessments
- Arrange, schedule, and perform travel to and from jobsites, including possible international travel
- Document actions and expenses through service reports, expense reports, and product alteration records
- Provide technical telephone support for customers, Sales, and other technicians
- Research and secure answers to technical problems
- Provide backup Specialist support on at least one product line
- Conduct plant-floor training classes for customers on equipment operation and maintenance
- Provide after-hours technical support as part of an on-call rotation
- Follow Conair service ethics concerning safety, attitude, appearance, conversation, and quality of work
- Report to the Field Service Supervisor
Requirements
What you’ll need- Associate degree in Mechanical or Electrical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Conair equipment
- Position typically expects up to ten (10) years of direct/relevant experience
- Solid verbal and written communication skills
- Ability to analyze and interpret mechanical and electrical drawings, as well as software code
- Familiarity with microprocessor controls and programs
- Good interpersonal skills and ability to provide high-quality customer service
- Ability to organize, prioritize, and multitask
- Ability to evaluate and respond appropriately to situations to the benefit of the customer
- Familiarity with Microsoft Word, Excel, PowerPoint, Salesforce, SAP, and AutoCAD
Benefits
Comp & perks- Profit sharing
- Bonus plans
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- Health club reimbursement
- Tuition reimbursement
- Employee assistance
- Employee referral bonus program
- Home office option