Collections Account Specialist

Pitney Bowes

. Support high-value SendTech clients by ensuring billing and collections activities are accurate and timely .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing reconciliation, collections, and account management while ensuring client satisfaction through effective communication and problem-solving. Proficient in managing multiple tasks and collaborating with various teams to maintain account integrity and resolve client concerns.

Highest-signal resume keywords

Billing ReconciliationCollections ExperienceClient Service ExperienceMicrosoft Office SuiteTime Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ReconciliationCollectionsAccount ManagementPayment ApplicationReconciliationInvoice CorrectionsInventory UpdatesPrice Quote GenerationAccount CleansingDelinquent Balance Resolution

Soft Skills

Excellent CommunicationOrganizational SkillsInterpersonal SkillsProblem-SolvingAttention to Detail

Industry Keywords

Client SatisfactionCollectionsAccount IntegrityClient InquiriesRemote WorkTeam Environment

About the role

Key responsibilities & impact

Support high-value SendTech clients by ensuring billing and collections activities are accurate and timely
Maintain client satisfaction by addressing client needs through internal and external process partners
Resolve assigned transactions and client concerns related to delinquent balances
Collect past-due accounts across multiple lines of business
Correct billing errors while maintaining client account integrity in applicable systems
Perform account cleansing, including payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
Collaborate with invoicing, account maintenance, collections, and sales support agents
Respond to client inquiries and requests
Maintain working relationships across Pitney Bowes business units
Organize and manage daily tasks to meet required time parameters
Complete other duties as assigned

Requirements

What you’ll need

2+ years client service experience
Prior experience in collections, account management, and/or billing reconciliation (preferred)
Strong time management practices
Excellent professional written and oral communication
Ability to work independently and prioritize scheduled daily activities while functioning in a team environment
Strong organizational skills
Advanced Microsoft Office Suite experience (preferred)
Strong interpersonal skills/ability to work with others
Attention to detail
Excellent problem-solving and analytical skills
Credit review included in background screening
Ability to work a scheduled 8.5-hour Monday-Friday day shift between 7:00am and 9:00pm CST
Remote work setting with appropriate accommodation for a client-facing environment

Benefits

Comp & perks

Opportunity to grow and develop your career
Inclusive environment encouraging diverse perspectives and ideas
Challenging and unique opportunities to contribute to a transforming organization
Comprehensive benefits globally (PB Benefits and Wellbeing Programs)