Pitney Bowes

Account Specialist

• Act as account expert and point of contact for large State & Local Government clients
• Prepare and submit accurate invoices in a timely manner
• Manage portal billing activities and client-specific portal requirements
• Perform account maintenance and data cleansing
• Review purchase orders and contracts, apply and reconcile payments, and manage fleet data
• Build and maintain relationships with internal business units and stakeholders
• Achieve established performance standards, KPIs, and productivity metrics
• Prioritize daily workload to meet service-level exceptions and deadlines
• Collect past-due accounts within the State & Local Government portfolio
• Support automation, digital acceleration, and self-serve growth initiatives
• Serve as subject matter expert for contract review and client onboarding
• Act as primary escalation point for client issues and provide ad hoc support to the Government team

State & Local Government Account Specialist

Sales

• Sell Pitney Bowes postage meters and office, mailing, and shipping consumable supplies to existing business clients via high-volume outbound calling
• Conduct outbound and inbound calls using two phone systems
• Build rapport, ask qualifying questions, assess needs, recommend appropriate supplies, and close sales
• Overcome objections by positioning product benefits, promotions, and the company value proposition
• Participate annually in a team development activity, new employee mentorship, committee, training, or volunteer activity
• Partner with internal teams to resolve errors and client escalations
• Achieve monthly sales quotas and productivity KPIs, including 150–200 calls per day
• Navigate complex software systems to record customer transactions and create invoices with an error rate below 6% monthly
• Identify and implement performance improvements and exceed quotas and client expectations

Inside Supplies Sales

Field Engineer

• Manage a multi-zip-code territory within 2 hours of Natchitoches, LA or surrounding areas, with up to 80% driving time
• Diagnose, repair, and troubleshoot hardware and software issues to reduce downtime and callbacks
• Install, service, and upgrade Pitney Bowes shipping and mailing equipment
• Train clients to use the equipment confidently
• Use hand tools and small power tools for repairs, maintenance, and installations
• Maintain a safe, clean, and professional work environment
• Support clients using Pitney Bowes mailing and shipping technologies, including Inserters and Smart Lockers
• Work independently in a remote, field-based service role with occasional travel outside the primary service radius

Field Service Technician

Account Executive

• Own the full sales cycle: prospect, pitch, demo, negotiate, and close
• Drive expansion, competitive takeaways, and new business wins
• Understand client operations and recommend shipping and logistics solutions
• Partner with Client Success, Product, and Sales Engineering
• Engage clients face-to-face through local travel, events, and onsite meetings
• Leverage CRM, prospecting tools, and pipeline management technology
• Stay current on shipping, logistics, and eCommerce industry trends

Sales Account Executive – Growth

Operations

• Provide day-to-day leadership, coaching, and performance management for the Control Tower Specialists team
• Establish priorities, workflows, and performance expectations for dispatch, track and trace, site communications, and exception management
• Manage carrier and vendor performance, conduct performance reviews, lead corrective action conversations, and drive contractual compliance
• Partner with corporate transportation and site leadership on network optimization, TMS enhancements, carrier sourcing, and new client implementations
• Monitor and report transportation performance metrics, including on-time delivery, carrier compliance, and network service levels
• Build relationships with Presort Operating Sites and Corporate Transportation and serve as the primary escalation point
• Develop regular reporting on team KPIs, carrier compliance, SLA achievement, and exception trends
• Lead continuous improvement initiatives and measure outcomes
• Ensure TMS data accuracy, operational procedure adherence, and compliance
• Support hiring, onboarding, and workforce planning for the Control Tower team
• Perform other duties as assigned

Manager, Control Tower Operations

Product Manager

• Own product strategy for Production Shipping and define vertical-specific roadmaps across pharma, retail, 3PL, and manufacturing
• Close legacy gaps and advance the modern shipping platform for high-volume, multi-DC, LTL/TL, and compliance-heavy workflows
• Drive enterprise customer success for 400+ strategic accounts, supporting retention, satisfaction, and roadmap alignment
• Partner with field sales on consultative deals valued at $100K–$500K ACV through product expertise, demos, and ROI narratives
• Translate customer insight into requirements, user stories, and prioritization frameworks
• Lead cross-functional execution with engineering, design, partnerships, sales, and customer success
• Measure revenue growth, activation, adoption, PSAT, and churn reduction
• Maintain competitive intelligence and identify opportunities to extend Production Shipping across the Shipping 360 ecosystem

Senior Product Manager – AI

• Manage a multi-zip-code territory within 2 hours of Dallas/Fort Worth, TX or surrounding areas, with up to 80% driving time
• Diagnose, repair, and troubleshoot hardware and software issues to reduce downtime and callbacks
• Install, service, and upgrade Pitney Bowes shipping and mailing equipment
• Train clients to use the equipment confidently
• Use hand tools and small power tools for repairs, maintenance, and installations
• Maintain a safe, clean, and professional work environment
• Support clients using Pitney Bowes technology across a diverse customer base
• Perform service and parts sales opportunities