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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service capabilities, with a focus on resolving client issues and improving business processes. Proven ability to analyze performance metrics and achieve targets while maintaining high levels of customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceComplaint ResolutionPerformance Metrics AnalysisStrong Communication SkillsNumeracy Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceComplaint HandlingPerformance TrackingBusiness Process ImprovementDecision-Making
Soft Skills
Interpersonal SkillsCollaborationCustomer FocusIndependence
Tools & Technologies
Microsoft ApplicationsTeam Video Calling
Industry Keywords
Contact Centre EnvironmentFinancial EnvironmentKPISLAClient Retention
About the role
Key responsibilities & impact- Provide exceptional customer service to clients
- Resolve high-level complaints, post-sales queries, and client issues
- Make recommendations to improve business procedures and processes
- Liaise with business partners to resolve queries and improve client service
- Partner with the internal Client Operation team to identify opportunities and improvement plans
- Manage resolution and negotiation of client issues to minimise cancellations, maximise client retention, and increase revenue
- Deliver best-in-class customer service to maximise customer satisfaction and profitability
- Deliver performance-based results within established targets, KPIs, and SLAs
- Monitor, track, and analyse performance metrics to achieve goals and adhere to standards
Requirements
What you’ll need- Must be based in Ireland and have right to work in Ireland
- Experience working in a Customer Service or Contact Centre environment; financial or banking environment experience preferred but not essential
- Excellent written and verbal communication skills
- High level of numeracy
- Experience working on multiple issues across a number of systems
- PC literate in Microsoft applications
- Strong interpersonal skills with a genuine customer focus and desire to work with people
- Proven objection handling and decision-making skills
- Ability to work collaboratively in a remote team environment using tools such as Team Video calling
- Able to work independently, with minimal supervision
Benefits
Comp & perks- Up to 30 days holiday, role dependent, in addition to UK or Ireland bank holidays
- 3 x Basic salary life insurance scheme
- Defined contribution Pension scheme with employer match contribution up to 6% of basic salary
- Fully homebased role
- In-person Townhalls and Team Building events
- Contribution towards home office set up and monthly homeworking allowance
- Employee Assistance Programme
- Employee Perk Platform providing access to discounts on vouchers as well as deals for travel, restaurants and shopping
- Live and on-demand fitness content
- Opportunity to grow and develop your career
- Inclusive environment that encourages diverse perspectives and ideas
- Challenging and unique opportunities to contribute to the success of a transforming organization
- Comprehensive benefits globally (PB Benefits and Wellbeing Programs)