Manager, Control Tower Operations

Pitney Bowes

. Provide day-to-day leadership, coaching, and performance management for the Control Tower Specialists team .

Posted 9/23/2026full-timeOmaha • Nebraska • United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in transportation management, logistics operations, and team leadership, with a focus on performance metrics, compliance, and continuous improvement initiatives. Proficient in managing carrier relationships and optimizing transportation networks through effective communication and collaboration.

Highest-signal resume keywords

Transportation Management Systems (TMS)Carrier Relationship ManagementPerformance ManagementTeam LeadershipAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transportation ManagementLogistics OperationsPerformance MetricsService Level AgreementsData Analysis

Soft Skills

Communication SkillsInterpersonal SkillsCoaching Skills

Tools & Technologies

Microsoft Office SuiteExcelPowerPointBlue YonderMercury Gate

Industry Keywords

Supply Chain ManagementDOT RegulationsCarrier Management PracticesFleet OperationsUSPS Mail Processing

About the role

Key responsibilities & impact

Provide day-to-day leadership, coaching, and performance management for the Control Tower Specialists team
Establish priorities, workflows, and performance expectations for dispatch, track and trace, site communications, and exception management
Manage carrier and vendor performance, conduct performance reviews, lead corrective action conversations, and drive contractual compliance
Partner with corporate transportation and site leadership on network optimization, TMS enhancements, carrier sourcing, and new client implementations
Monitor and report transportation performance metrics, including on-time delivery, carrier compliance, and network service levels
Build relationships with Presort Operating Sites and Corporate Transportation and serve as the primary escalation point
Develop regular reporting on team KPIs, carrier compliance, SLA achievement, and exception trends
Lead continuous improvement initiatives and measure outcomes
Ensure TMS data accuracy, operational procedure adherence, and compliance
Support hiring, onboarding, and workforce planning for the Control Tower team
Perform other duties as assigned

Requirements

What you’ll need

At least five (5) years of progressive experience in transportation, logistics, or supply chain operations
Minimum of two (2) years in a people leadership role
Ability to lead and develop teams in a centralized, fast-paced, real-time operations environment
Experience managing carrier relationships and holding external partners accountable to service commitments and performance standards
Experience partnering with cross-functional or corporate teams on strategic transportation initiatives
Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms
Proficiency in Microsoft Office Suite, including Excel and PowerPoint
Strong analytical and reporting skills
Excellent communication and interpersonal skills
Experience managing service level agreements and driving measurable performance improvement
Working knowledge of DOT regulations, carrier management practices, and fleet operations
Familiarity with USPS mail processing, marketing mail logistics, or postal industry operations preferred
A bachelor’s degree in business, logistics, supply chain management, or a related field preferred; equivalent experience will be considered

Benefits

Comp & perks

10% field bonus
No set amount of vacation per year
Opportunity to grow and develop your career
Inclusive environment encouraging diverse perspectives and ideas
Challenging and unique opportunities to contribute to a transforming organization
Comprehensive benefits globally (PB Benefits and Wellbeing Programs)