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Product Researcher, Experience Design
Pitney Bowes. Conduct interviews, field visits, and surveys to identify customer jobs and unmet product needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UX and product research methodologies, including qualitative and quantitative analysis, usability testing, and concept testing. Proficient in translating customer insights into actionable product opportunities while collaborating with cross-functional teams.
Highest-signal resume keywords
UX Research ExperienceUsability TestingQualitative And Quantitative MethodsResearch And Analytics ToolsCustomer Journey Mapping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InterviewsField ResearchSurveysConcept TestingModeration SkillsQuantitative AnalysisExperience MetricsData AnalysisPersona DevelopmentJourney Mapping
Soft Skills
StorytellingCollaborationCommunication
Tools & Technologies
UserTestingDscoutPower BIFullStoryPendo
Industry Keywords
ShippingMailingLogisticsRetailE-commerceB2B SoftwareAccessibilityAI Tools
About the role
Key responsibilities & impact- Conduct interviews, field visits, and surveys to identify customer jobs and unmet product needs
- Observe customers in warehouses, mailrooms, back offices, and mobile environments, documenting workflows and behaviors
- Contribute to market and audience research to understand segment differences and product alternatives
- Translate findings into insights that define product opportunities
- Design and run concept tests, usability tests, and benchmarking studies
- Identify and track experience metrics
- Analyze product data alongside qualitative evidence to size problems, direct research, and confirm post-release impact
- Report when experiences underperform and lay out options for the team
- Report findings with clear evidence behind conclusions and recommendations
- Build and maintain personas and journey maps
- Communicate insights through storytelling across audiences
- Use Pitney Bowes products directly to understand customer experience
- Manage recruiting, scheduling, consent, incentives, and repository upkeep for studies
- Recruit inclusively while handling participant data in line with privacy requirements
- Support designers running studies through templates, guidance, and study-plan reviews
- Partner daily with product management, engineering, data, and go-to-market across shipping and mailing software
- Report to the Head of Design within the Experience Design organization
Requirements
What you’ll need- 3–5 years of applied UX, product, or design research experience
- Bachelor’s degree in a related field or equivalent practical experience
- Fluency across qualitative and quantitative methods, including interviews, field research, surveys, usability testing, and concept testing
- Working knowledge of survey design and basic quantitative analysis
- Strong moderation skills that surface actual customer behavior
- Experience with moderated and unmoderated remote research
- Familiarity with research and analytics tools such as UserTesting, dscout, Power BI, FullStory, or Pendo
- Must be legally authorized to work in the US
- Employer will not sponsor the position for employment visa status now or in the future
- Preferred: Advanced degree in a related field
- Preferred: Shipping, mailing, logistics, retail, or e-commerce domain experience
- Preferred: B2B or enterprise software experience
- Preferred: Research with products used across a wide range of technical experience, including accessibility-focused studies
- Preferred: Experience organizing research documentation into a searchable repository
- Preferred: Experience coaching designers or PMs to run sound research
- Preferred: Research on AI-assisted or recommendation-driven features
- Preferred: Use of AI tools in the research workflow without loss of rigor
Benefits
Comp & perks- Opportunity to grow and develop your career
- Inclusive environment encouraging diverse perspectives and ideas
- Challenging and unique opportunities to contribute to the success of a transforming organization
- Comprehensive benefits globally (PB Benefits and Wellbeing Programs)