Senior Product Researcher, Experience Design

Pitney Bowes

. Own the research strategy for Shipping and Mailing product areas .

Posted 11/3/2026full-timeUnited StatesSenior💰 $160,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in UX and product research, with a strong focus on mixed-methods approaches and the ability to synthesize qualitative and quantitative data to inform product strategy. Proven experience in mentoring researchers and facilitating cross-functional collaboration to enhance research quality and effectiveness.

Highest-signal resume keywords

End-To-End Mixed-Methods ExpertiseSQL or BI Tools ProficiencyCoaching Designers or Product ManagersShipping, Mailing, Logistics Domain ExperienceResearch on AI-Assisted Features

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX ResearchQualitative AnalysisQuantitative AnalysisSurvey DesignStatistical AnalysisPattern RecognitionResearch Method StandardsData SynthesisSuccess Metrics DefinitionEvaluative Studies Design

Soft Skills

StorytellingFacilitationMentoringCross-Functional AlignmentCoaching

Tools & Technologies

UserTestingDscoutFullStoryPendoPower BI

Industry Keywords

HCIPsychologyAnthropologySociologyHuman FactorsB2B SoftwareEnterprise SoftwareResearch Practice StandardsAI Tools in ResearchLogistics

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the research strategy for Shipping and Mailing product areas
Set the research agenda, prioritize competing requests, and make trade-offs visible
Shape epics and product direction with design and product management before requirements are defined
Build deep knowledge of how customers ship and mail, including carriers, costs, and operational realities
Own market and audience research and track segment shifts and competitive alternatives
Lead generative and participatory research to identify jobs, unmet needs, and product opportunities
Design and run evaluative studies across the product lifecycle
Define success metrics and hold teams accountable to post-release results
Combine behavioral, performance, usage, qualitative, and quantitative data to guide product direction
Evaluate AI- and analytics-assisted capabilities, including transparency, confidence calibration, error recovery, and outcome quality
Synthesize findings into coherent points of view and maintain personas and journey maps
Communicate insights through storytelling and facilitate cross-functional alignment sessions
Use products directly to build firsthand customer knowledge
Set standards for research methods, tooling, recruiting, privacy, consent, documentation, and repositories
Enable designers to conduct sound research through templates, plan reviews, and coaching
Mentor less-experienced researchers and raise research quality across the design organization
Join an Experience Design organization of 20 designers and report to the Head of Design, Experience Design

Requirements

What you’ll need

Eight or more years of applied UX, product, or design research experience, including leading research in complex product areas with multiple stakeholders
Bachelor’s degree in HCI, psychology, anthropology, sociology, design, human factors, or related field—or equivalent practical experience
End-to-end mixed-methods expertise across generative and evaluative work, qualitative and quantitative, including survey design and quantitative analysis
Ability to query and analyze product data independently using SQL or BI tools such as Power BI, and connect it to qualitative findings
Experience setting a research agenda rather than working from a queue of incoming requests
Experience coaching designers or product managers to run sound research
Familiarity with research and analytics tools such as UserTesting, dscout, FullStory, or Pendo
Portfolio or case studies demonstrating research that shifted product strategy, with evidence of pattern recognition across a body of work
Must be legally authorized to work in the US
Advanced degree in a related field (preferred)
Shipping, mailing, logistics, or supply-chain domain experience in B2B or enterprise software (preferred)
Statistical analysis beyond descriptive measures (preferred)
Research on AI-assisted or recommendation-driven features (preferred)
Advanced use of AI tools in the research workflow without loss of rigor (preferred)
Experience mentoring researchers and establishing research practice, tooling, or repository standards (preferred)
Workshop and group facilitation with senior stakeholders (preferred)
Travel under 20%

Benefits

Comp & perks

Opportunity to grow and develop your career
Inclusive environment encouraging diverse perspectives and ideas
Challenging and unique opportunities to contribute to a transforming organization
Comprehensive benefits globally (PB Benefits and Wellbeing Programs)