State & Local Government Account Specialist

Pitney Bowes

. Act as account expert and point of contact for large State & Local Government clients .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, billing reconciliation, and client service within State and Local Government sectors. Proficient in managing client relationships, ensuring timely invoicing, and supporting digital initiatives.

Highest-signal resume keywords

Account ManagementBilling ReconciliationClient Service ExperienceMicrosoft Office SuiteContract Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ReconciliationContract ManagementData CleansingInvoice PreparationKPI AchievementPayment ReconciliationPortal ManagementCredit ReviewProblem-SolvingAnalytical Skills

Soft Skills

Time ManagementOrganizational SkillsInterpersonal SkillsCommunication SkillsMultitasking

Tools & Technologies

Microsoft Office SuitePivot TablesVLOOKUP

Industry Keywords

State GovernmentLocal GovernmentClient OnboardingEscalation ManagementSelf-Serve Growth Initiatives

About the role

Key responsibilities & impact

Act as account expert and point of contact for large State & Local Government clients
Prepare and submit accurate invoices in a timely manner
Manage portal billing activities and client-specific portal requirements
Perform account maintenance and data cleansing
Review purchase orders and contracts, apply and reconcile payments, and manage fleet data
Build and maintain relationships with internal business units and stakeholders
Achieve established performance standards, KPIs, and productivity metrics
Prioritize daily workload to meet service-level exceptions and deadlines
Collect past-due accounts within the State & Local Government portfolio
Support automation, digital acceleration, and self-serve growth initiatives
Serve as subject matter expert for contract review and client onboarding
Act as primary escalation point for client issues and provide ad hoc support to the Government team

Requirements

What you’ll need

2+ years client service experience
Prior account management, contract management, and/or billing reconciliation and collections a plus
Proven time management, organizational, and multitasking skills
Excellent professional written and oral communication skills
Ability to work independently, prioritize, and schedule daily activities while functioning in a team environment
Strong Microsoft Office Suite experience preferred, including pivot tables and VLOOKUPs
Strong interpersonal skills and ability to work with others
Attention to detail and excellent problem-solving and analytical skills
Credit review included in background screening
Must be legally authorized to work in the United States
Must be available to work Monday through Friday within 8:00 am–5:30 pm EST or 7:00 am–4:30 pm CST
Appropriate work-from-home setting for a client-facing environment

Benefits

Comp & perks

Opportunity to grow and develop your career
Inclusive environment encouraging diverse perspectives and ideas
Challenging and unique opportunities to contribute to a transforming organization
Comprehensive benefits globally (PB Benefits and Wellbeing Programs)